Technical Analyst - CRM - Remote - AZ

Awarded the Best Place to Work 2021, Blue Cross Blue Shield of Arizona helps to fulfill its mission of improving the quality of life of Arizonans by delivering a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.

This position is remote within the state of AZ only.  This remote work opportunity requires residency, and work to be performed, within the State of Arizona.

• This position requires the candidate to have the knowledge, experience, skills, and initiative to span multiple roles from analyst and requirements lead, to data modeler, to contributer for each of these functions.
• Leads or participates in design and requirements sessions with key business users, gathering and documenting business processes and requirements for the system, and act as a liaison between business stakeholders and IT teams.
• Collaborates with the development team to determine best options to meet requirements and meet reasonable deliverable dates.
• This position acts as an expert technical resource to programming staff in the development, testing, and implementation of business processes utilizing CRM platforms.

REQUIRED QUALIFICATIONS

Required Work Experience

• 5 years of information systems design, implementation, or integration experience in analysis, programming, query design, and database development, ETL Processes  and CRM solutions development & administration
• 3 additional years of experience in the design, implementation, documentation and support of an enterprise-level applications in a complex business environment

Required Education

• Bachelor’s Degree in Computer Science/Information Systems, applied mathematics or related fields

Required Licenses

• N/A

Required Certifications

• N/A

PREFERRED QUALIFICATIONS

Preferred Work Experience

• Experience in CRM solutions development specifically around Microsoft Dynamics or Salesforce

Preferred Education

• Bachelor’s degree in Computer Science, Information Systems, or related field

Required Licenses

• N/A

Required Certifications

• N/A

ESSENTIAL JOB REQUIREMENTS AND RESPONSIBILITIES

• Review and understand detailed business, functional and technical requirements
• Translate business requirements into conceptual, logical, and physical data models
• Communicate and collaborate with Infrastructure SMEs to design enterprise solutions
• Perform data quality assessment and measurement
• Resolve data integrity issues across stakeholders
• Administer CRM system either Microsoft Dynamics or Salesforce
• The position requires a full-time work schedule.  Full-time is defined as working at least 40 hours per week, plus any overtime as requested or needed to perform job responsibilities

REQUIRED COMPETENCIES

Required Job Skills

• Advanced experience in data modeling, data management, integration, and data analysis
• Comfortable using Visual Studio, TFS/VSTS
• Advanced knowledge of Microsoft SQL databases
• Advanced proficiency in SSIS, Data Transformation Services, T-SQL, Redgate, enterprise data modeling and schema change management
• Proficiency in understanding and implementing business workflows and processes

Required Job Skills

• Ability to work in a dynamic fast paced environment and quickly adjust to the changes
• Strong analytical skills to support independent and effective decisions
• Strong written communication skills especially related to articulating technical specifications
• Strong verbal communication skills and the ability to interact professionally with a diverse group, management, and subject matter experts
• Strong analytical skills to support independent and effective decisions
• Ability to prioritize tasks and work with multiple priorities, sometimes under limited time constraints
• Experience working and coordinating activities with third parties
• Ability to maintain confidentiality and privacy
• Ability to write effective user stories
• Ability to write data dictionaries
• Effective interpersonal skills and ability to maintain positive working relationship with related business areas    
• Experience working with and managing third party vendors
• Knowledge of Enterprise CRM platforms (Salesforce or Dynamics)
• Able to work in a dynamic fast paced environment
• Adjust to changes quickly

Our Commitment

BCBSAZ does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.

Thank you for your interest in Blue Cross Blue Shield of Arizona.  For more information on our company, see azblue.com.  If interested in this position, please apply.