Job Description

Awarded the Best Place to Work 2021, Blue Cross Blue Shield of Arizona helps to fulfill its mission of improving the quality of life of Arizonans by delivering a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.

This position is remote/hybrid within the state of AZ only.  This remote/hybrid work opportunity requires residency, and work to be performed, within the State of Arizona.

Identifies, plans, develops, facilitates, maintains, and evaluates leadership and professional development training. Provides input regarding succession planning, mentoring, and leadership/high-potential development. Leads projects and project teams in support of organizational or management development goals and objectives.


1. Required Work Experience

· 2 years of experience in training (technical or soft skills) (Applies to All Levels)

· 2 years of experience in management/professional training field (Applies to Levels 2 - 4)

2. Required Education

· High-School Diploma or GED in general field of study (Applies to All Levels)

3. Required Licenses

· N/A

4. Required Certifications

· N/A


1. Preferred Work Experience

· 2 years of supervisory or management experience (Applies to All Levels)

2. Preferred Education

· Bachelor's Degree in education, human resource development, communications, or any related field of study (Applies

to All Levels)

3. Preferred Licenses

· N/A

4. Preferred Certifications · CPLP, Certification in management / leadership training programs (Applies to All Levels)


LEVEL 1 · Facilitate entry-level training courses as assigned on management, professional development, leadership, and other topic areas · Demonstrate understanding of content and objectives, their importance, and how they relate to participants · Develop working relationships with subject matter experts to ensure current knowledge of the organization · Maintain project files in accordance with department standards · Use various teaching methods to accommodate different learning styles based on adult learning theory/practices · Provide performance feedback to participants and their management, conduct level 1-2 evaluation · Perform review and revisions to existing training materials using the ADDIE model, or similar

LEVEL 2 · Facilitate mid-level training courses as assigned on management, professional development, leadership, and other topic areas

· Apply a variety of learning technologies/methods to address learning needs · Develop course materials such as course objectives, content outlines, and facilitator/participant guides using ADDIE or similar process

· Basic understanding of process to create online learning using tools such as Storyline, and/or Captivate

· Apply learning metrics (levels 1-3 evaluation of training) to training courses and reinforcement strategies

· Deliver team building sessions and activities · Apply basic coaching skills in the classroom and one-on-one

· Provide cross-training support to Level 1 training specialists

· Coordinate/lead projects as assigned, participate on project teams as needed · Demonstrate basic understanding of change management process and tools

LEVEL 3 · Facilitate advanced training courses as assigned on management, professional development, leadership, and other topic areas

· Apply intermediate coaching skills for most leadership levels

· Develop content outlines and teaching/delivery methodology(s) and revise as necessary using the ADDIE process, or similar

· Consult with leadership to conduct and recommend performance improvement interventions using appropriate assessment tools

· Assist with development and implementation of performance improvement tactics/programs

· Design and implement reinforcement strategies to ensure application · Certified change management practitioner

· Advise training staff and management of status/results of training, special projects, or team building activities

LEVEL 4 · Develop and implement level 3 through 5 evaluation methods, as appropriate · Incorporate advanced technologies and practices into new and existing courses · Apply advanced coaching skills for all levels of leadership · Provide trainers with performance feedback during classroom training · Support activities related to succession planning and talent development activities · Demonstrate intermediate to advanced skills in change management for teams and organizations.


· Each progressive level includes the ability to perform the essential functions of any lower levels

· The position requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any

additional hours as requested or as needed to meet business requirements.

· Perform all other duties as assigned



1. Required Job Skills (Applies to All Levels)

· Intermediate skill in use of office equipment, including copiers, fax machines, scanners and telephones

· Intermediate proficiency in the use of visual media as necessary to facilitate presentations

· Intermediate PC proficiency

· Intermediate proficiency in spreadsheet, database, and word processing

2. Required Professional Competencies (Applies to All Levels)

· Intermediate skill/ability to speak professionally in a public/classroom venue

· Practice interpersonal and active listening to achieve a quality training experience

· Maintain confidentiality and privacy

· Develop training/facilitation documentation

· Interpret and translate policies, procedures, programs, and guidelines

· Capable of investigative and analytical research

· Ability to maintain a smooth course flow through the use of introductions, bridging, and summarizing, including the

use of appropriate verbal and visual examples, analogies, and stories to explain concepts

· Strong questioning skills to encourage classroom participation

· Ability to listen and respond to participant comments and/or questions while maintaining focus on course objectives

· Follow and accept instruction and direction

· Establish and maintain working relationships in a collaborative team environment

3. Required Leadership Experience and Competencies

· Facilitate discussion at the group and individual levels (Applies to All Levels)

· Ability to direct and lead others (Applies to Levels 2-4)


1. Preferred Job Skills (Applies to All Levels)

· Advanced PC Proficiency

2. Preferred Professional Competencies (Applies to All Levels)

· Knowledge of a wide range of subjects pertaining to the organization's service and operations

· Ability to identify training needs by analyzing organization and employees (Applies to Levels 2 - 4)

3. Preferred Leadership Experience and Competencies (Applies to Level 4)

· Strategic thinking skills

Our Commitment

BCBSAZ does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.

Thank you for your interest in Blue Cross Blue Shield of Arizona.  For more information on our company, see  If interested in this position, please apply.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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