Staff VP - Chief of Staff
Awarded the Best Place to Work 2021, Blue Cross Blue Shield of Arizona helps to fulfill its mission of improving the quality of life of Arizonans by delivering a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.
PURPOSE OF THE JOB
The Chief of Staff to the CEO is responsible for supporting the CEO in working effectively with internal and external stakeholders and in fulfilling her commitments as a thought leader for BCBSAZ and for the community. The Chief of Staff must be highly strategic and facilitative, exhibiting a combination of focus and flexibility, and must play a proactive behind-the-scenes role to support the CEO. The Chief of Staff must commit to error-free work products necessary for CEO representation.
Required Work Experience
8 years’ experience working directly with senior executives to achieve their desired outcomes
6 years of project management or matrix work environment experience
Bachelor’s degree in Communications, Business, Healthcare Administration, Marketing, Clinical or related field
Preferred Work Experience
5 years of experience leading the design and implementation of change management and communications strategies in a complex organization
5 years of management experience
Graduate degree in Communications, Business, Marketing, or related field.
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES
- Support and ensure alignment among members of the CEO’s executive team (manage Executive Leadership Team weekly meetings and action items; own, facilitate and distribute CEO Dashboard; coordinate and drive execution of special projects and activities requiring team alignment, etc.)
Coordinate, orchestrate or lead special projects, as directed by the CEO.
Oversee CEO communications, including emails and memos, videos, presentations, press releases, articles, etc.
Ensure the CEO’s goals and objectives for the organization are reflected in all executive-level and organization-wide communications.
Prepare and facilitate content as needed for CEO- led meetings (Board of Directors Meetings and Retreat, ELT Retreats, Affordability Council, etc.).
Develop content to support the CEO’s thought leadership both internally and externally.
Maintain a current knowledge of external issues facing the organization and identify information that warrants incorporation into executive messaging.
Support alignment with the Board of Directors by facilitating the creation of monthly board update with metric reporting dashboards.
Monitor quality performance measures, develop and maintain effective workflows, and seek to maximize system efficiencies.
Manage use of corporate funds including budgeting, financial management, and reporting. Identify opportunities to achieve administrative efficiencies while maintaining service.
Maintain effective working relationships to ensure COS team is achieving corporate goals.
Participate in strategic planning activities and contribute to departmental and cross-functional teams to achieve corporate goals.
Coordinate activities between multiple divisions to achieve desired results.
Support BCBSAZ’s core value of improving the health of Arizonans, by volunteering with, serving on, or supporting community organizations.
The position requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements.
Perform all other duties as assigned.
Required Job Skills
Superior written and verbal communication skills including excellent research and writing, proofreading and editing abilities and command of grammar/punctuation, style and format.
Mastery of communication strategies and superior creative skills.
Ability to craft communications that are personally and professionally representative of the executive.
Demonstrated knowledge in strategy, planning and execution of an organizational narrative.
Strong executive presence.
Attention to detail and accuracy that ensures error-free work.
Excellent interpersonal skills including the ability to develop and sustain relationships at all levels of the organization.
Ability to grasp complex issues and translate them into easily understood concepts.
Proficiency in research and mining data for content.
Data-driven approach to communications and ability to measure using different tools and metrics.
Ability to work in a fast-paced environment, managing multiple simultaneous projects under strict timelines and within ambiguous, undefined, sometimes confidential circumstances.
Experience with executive corporate or political leadership.
Experience serving as a corporate spokesman with media or professional/community organizations.
Ability to effectively manage multiple competing priorities.
Required Professional Competencies
Robust experience and understanding of business and corporate strategy.
Persuasive communicator with excellent networking and relationship-building skills and who demonstrates the ability to be successful in a collaborative, matrixed environment.
Superior project management skills and organizational ability.
A decision maker who is skillful in his/her ability to make sound decisions, to communicate with confidence at all levels and to effectively influence key decision makers.
Strong interpersonal skills to manage multiple stakeholders, team members and leadership initiatives.
Highly collaborative and diplomatic with the keen ability to establish rapport and develop strong relationships with individuals at all levels of the organization
Required Leadership Experience and Competencies
High standard of performance while pursuing aggressive goals
Principled leadership and sound business ethics
Preferred Job Skills
Preferred Professional Competencies
In depth knowledge of the healthcare industry
Preferred Leadership Experience and Competencies
BCBSAZ does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.
Thank you for your interest in Blue Cross Blue Shield of Arizona. For more information on our company, see azblue.com. If interested in this position, please apply.