Job Description

Blue Cross Blue Shield of Arizona is a local, independent Blue Cross Blue Shield Association and a not-for-profit health insurance company headquartered in Phoenix. Founded in 1939, the company has more than 1,800 dedicated employees throughout its Phoenix, Tucson, Chandler and Flagstaff offices. Providing health insurance products, services and networks to more than 1 million Arizonans, Blue Cross Blue Shield of Arizona offers various health plans for individuals, families, and small and large businesses. Blue Cross Blue Shield of Arizona also offers Medicare supplement plans to individuals over age 65.

Blue Cross Blue Shield of Arizona helps to fulfill its mission of improving the quality of life of Arizonans by delivering a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.

Level 2 Enterprise Products Sr. Analyst (grades 28-29)

Purpose of the job

The Enterprise Products team initiates, designs, implements and manages a portfolio of customer facing products and solutions, in alignment with Corporate Strategic Imperatives, to enhance the BCBSAZ Value Proposition by offering differentiated products that deliver an exceptional customer experience to support membership and revenue growth.

Qualifications

REQUIRED QUALIFICATIONS

Required Work Experience

Level 1

1 Year

Experience in business analysis, health insurance operations, product development or related field

Experience in process improvement, developing new business processes according to customer specifications

Experience in health plan program management, product owner, or healthcare project management

Supervisory, lead or management experience

Level 2

3 Year Experience in business analysis, health insurance operations, product development or related field

1 year Experience in process improvement, developing new business processes according to customer specifications

2 years Experience in health plan program management, product owner, or healthcare project management

Supervisory, lead or management experience

Level 3

4 Years Experience in business analysis, health insurance operations, product development or related field

2 years Experience in process improvement, developing new business processes according to customer specifications

5 years Experience in health plan program management, product owner, or healthcare project management

Supervisory, lead or management experience

Level 4

5 Years Experience in business analysis, health insurance operations, product development or related field

3 years Experience in process improvement, developing new business processes according to customer specifications

7 years Experience in health plan program management, product owner, or healthcare project management

1 year Supervisory, lead or management experience

Required Education

  • High-School Diploma or GED in general field of study (All Levels)
Required Licenses
  • N/A

Required Certifications

  • N/A
 

PREFERRED QUALIFICATIONS

Preferred  Work Experience

Leve 1

2 Years Experience in business analysis, health insurance operations, product development or related field

2 years Experience in process improvement, developing new business processes according to customer specifications

2 years Experience in health plan program management, product owner, or healthcare project management

Supervisory, lead or management experience

Level 2

3 Years Experience in business analysis, health insurance operations, product development or related field

3 years Experience in process improvement, developing new business processes according to customer specifications

3 years Experience in health plan program management, product owner, or healthcare project management

Supervisory, lead or management experience

Level 3

5 Years Experience in business analysis, health insurance operations, product development or related field

5 years Experience in process improvement, developing new business processes according to customer specifications

5 years Experience in health plan program management, product owner, or healthcare project management

Supervisory, lead or management experience

Level 4

7+ Years Experience in business analysis, health insurance operations, product development or related field

7+ years Experience in process improvement, developing new business processes according to customer specifications

7+ years Experience in health plan program management, product owner, or healthcare project management

3+ year Supervisory, lead or management experience

Preferred Education

  • Levels 2 & 3: Bachelor’s Degree in Business, Healthcare or related field
  • Level 4: Master’s Degree in Business, Healthcare or related field
Preferred Licenses
  • N/A
Preferred Certifications
  • PMP - Project Management Professional
  • PBA - Professional in Business Analysis
ESSENTIAL job functions AND RESPONSIBILITIES

LEVEL 1 - Analyst position focused administrative support, reporting and analysis.

  • Operates with autonomy; limited supervisor oversight.
  • Collect and format data to deliver monthly Enterprise Products dashboard reports.
  • Coordinate quarterly Enterprise Products Stakeholder meetings, secure location, develop agenda, prepare materials, document and distribute meeting minutes, document and follow up on action items.
  • Coordinate vendor on-site meetings, secure location, guest Wi-Fi, visitor badge(s), agenda, prepare materials, greet and assist vendor with connectivity/room set up, document and distribute meeting minutes, document and follow up on action items.
  • Engage vendor(s) and cross functional resources to resolve customer issues related to Enterprise Products; escalate as appropriate. Maintain and categorize issue logs to track and report trends.
  • Collaborate with internal customers to deliver documented process flows, policies, procedures, job aids, and training related to Enterprise Products.
  • Research and facilitate RFP responses for Enterprise Products.
  • Document business requirements, user stories and test scripts.
  • Execute test scripts, validate defects before submitting to development resources, execute testing plans and report on progress. Escalate testing resource constraints, and defects/issues that may impact delivery targets.
  • Develop project schedules, track and report on project statuses.
  • Support business needs as delegated by Levels 2-4 and Management.

LEVEL 2 - Enterprise Products Sr. Analyst, strategic evaluation of portfolio expansion opportunities.

  • Operates with considerable autonomy.
  • Provide peer review and mentoring to level 1.
  • Intake and lead the evaluation, procurement and implementation of Enterprise Product opportunities.
  • Perform independent research, and engage internal and external stakeholders to gather information and insights needed to thoroughly evaluate new product opportunities and deliver a formal report including a recommendation.
  • Develop the product concept with input from Customer Experience and Segment product leadership.
  • Create a business case, and present to segment General Managers and leadership for decision support.
  • Conduct market analysis, collect competitive intelligence, identify regulatory and BCBSA requirements, projected ROI and potential convergence with other projects/initiatives throughout the organization.
  • Document clear, accurate and thorough business requirements to support product launches and enhancements.
  • Facilitate cross functional work sessions, along with external stakeholders, to develop and document detailed requirements necessary for successful implementation.
  • Ensure scalability of service model and connectivity to the broader environment.
  • Analyze processes and performance results and drive improvement initiatives for future implementation efforts.
  • Manage multiple medium to large scale cross-functional projects to facilitate new product implementation, cost containment measures, and product enhancements to innovative in response to marketplace and legislative mandates.
  • Business owner for RFPs, and procurement process for new products/enhancements.
  • Lead development of the go to market strategy for new products/enhancements.

LEVEL 3- Product Owner, Enterprise Products

  • Operates with significant autonomy.
  • Provide Levels 1-2 with peer review and support related to internal BCBSAZ systems, processes, and information.
  • Vendor account management liaison for assigned products in the Enterprise Products portfolio.
  • Matrix manages internal and vendor resources to ensure adherence to contract terms, business requirements and expectations.
  • Cultivates relationships with stakeholders to inspire confidence in BCBSAZ.
  • Subject Matter Expert Act and voice of the business for assigned product(s); research and document all business processes related to assigned product.
  • Deep understanding of product, vendor contract terms, customers, both internal and external, and all stakeholders.
  • Define, consult and report on product performance measurement strategies, tools, scorecards and surveys.
  • Consult with Marketing and segment Marketing Strategists to maximize customer engagement and product performance.
  • Responsible for content in marketing materials, reviews and approves materials as product SME
  • Periodically propose re-prioritization of the roadmap based on customer feedback, market changes and business priorities, for Management and stakeholder approval.
  • Initiate change orders, project requests, and engage management to secure funding as needed for enhancements.
  • Identify and facilitate timely resolution of Enterprise Product performance barriers, communicating status and following up with stakeholders frequently.
  • Perform on-going risk analysis and escalate to Management any high profile risks, concerns and issues.
  • Lead, collaborate with, and motivate a cross-functional stakeholder workgroups to resolve product issues, ensure goals and objectives are accomplished in alignment with product roadmap and funding parameters.
  • Accountable for the monitoring vendor contract performance, Service Level Agreements, and product prioritization.
  • Translate emerging customer needs and technologies into written, actionable business terms and associated plans.
  • Accessible to vendors and agile product owners to answer questions, participate in planning sessions, as needed.
  • Offers guidance to cross functional stakeholders during design, development, and testing phases for projects that converge with Enterprise Products and holds accountability for the overall solution by providing final sign off on behalf of Enterprise Products prior to production deployment.
  • Create and maintain a base test plan for each product, including a library of product specific user stories, acceptance criteria, perform testing and post-production validation.
  • Provide ongoing education to stakeholders on product, initiate ongoing refreshes of RFP, Sales and Marketing materials.
  • Develop, monitor and communicate 1-5 year roadmap.
  • Facilitate and support development of the go to market strategy for new products/enhancements.
  • Business owner for RFPs as required by company policy upon contract renewal.

Level 4 - Performs job functions in a lead capacity

  • Operates with significant autonomy.
  • Provide Levels 1-3 with support related to all job duties.
  • Supports manager in oversight of business activities related to planning, oversight and management of the Enterprise Products portfolio.
  • Enterprise Products liaison for various committees, strategic projects and process improvement initiatives.
  • Proactively monitor all Enterprise Product Key Performance Indicators, coach Levels 1-3 to correct product performance issues, initiate risk mitigation strategies, report and or escalate issues/concerns/risks to Manager.
  • Ensure adequate and accurate Enterprise Products related documentation is maintained and business processes are followed by Levels 1-3.
  • Ensure integration of Enterprise Products into value proposition, includes ensuring stakeholders are well trained and versed on Enterprise Products and associated launch activities to maximize impact.
  • Assist manager in the day to day operations of the department.
  • Provide or delegate back up support for levels 1-3 responsibilities when they are out of office.
  • Lead, develop and mentor levels 1 - 3 by identifying opportunities for growth through delegation of work, coaching, and knowledge transfer, including timely feedback regarding their performance.
  • Inform Manager of any issues impacting the efficient and effective performance of the department including system deficiencies, process improvements, resource constraints, and any other barrier to performance.
  • Create, organize and maintain product, systems and process documentation to standardize Enterprise Products business processes and implementations and internal processes.
  • Lead or provide oversight on large-scale, high-visibility, and complex implementation projects.

ALL LEVELS

  • Each progressive level includes the ability to perform the essential functions of any lower levels and mentor employees in those levels.
  • The position requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements.
  • Perform all other duties as assigned.

Competencies

REQUIRED COMPETENCIES

Required Job Skills

  • Strong PC proficiency
  • Strong MS Office software skills including Visio
  • Matrix management skills
  • Project management skills
  • Process development skills

Required Professional Competencies

  • Strong influencing abilities to manage internal partners and ensure promised deliverables are achieved.
  • Ability to facilitate cross-functional teams with both internal and external stakeholders. Ability to lead and influence in a matrixed environment is critical.
  • Ability to orally communicate effectively in a 1-1 or group setting.
  • Highly proficient in developing written documentation of technical and business requirements
  • Ability to effectively present products and services in a group or 1-1 setting.
  • Ability to extract and understand client needs.
  • Ability to correspond with customers through effective professional written communication.
  • Ability to identify issues and drive them to resolution.
  • Working knowledge of healthcare related regulatory and compliance requirements.
  • Act with diplomacy and sensitivity with our clients and internal departments.
  • Ability to interpret and translate policies, procedures, programs and guidelines to stakeholders.
  • Ability to manage time effectively.
  • Maintain confidentiality and privacy.

Required Leadership Experience and Competencies

  • Proven matrix leadership competencies; ability to reinforce company values and align with strategic imperatives.

PREFERRED COMPETENCIES

Preferred Job Skills

  • Detailed knowledge of benefit designs especially as it relates to Health Care Reform (ACA).
  • Working knowledge of healthcare technology enablers e.g. telehealth, CDH accounts, managed care programs

Preferred Professional Competencies

  • Knowledge of a wide range of matters pertaining to the organization's sales and service operations and systems.

Required Leadership Experience and Competencies

  • N/A

Our Commitment

BCBSAZ does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.

Thank You

Thank you for your interest in Blue Cross Blue Shield of Arizona.  For more information on our company, see azblue.com.  If interested in this position, please apply.


Imagine doing life-changing work and helping more than one million Arizonans live healthier and longer lives. That’s the kind of satisfaction you’ll find when you work here. Our exceptional teams in Phoenix, Tucson, Chandler, and Flagstaff have been transforming healthcare for more than 80 years. Explore what's possible with a career at Blue Cross® BlueShield® of Arizona



Posted Today

Full time

R507

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