Salesforce Technical Lead - Hybrid

Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy. AZ Blue offers a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.

This position is remote within the state of AZ only.  This remote work opportunity requires residency, and work to be performed, within the State of Arizona.

PURPOSE OF THE JOB

Contribute to all aspects of development life cycle, including identification of requirements, design, coding, performance tuning, unit testing, and will collaborate with other business and technical members to delivery high quality engineered software solutions. The Technical Lead is responsible for building enterprise scalable and highly performant application services to support critical enterprise systems and applications. The Technical Lead will be responsible for troubleshooting environment and coding problems, determining root cause and providing solutions to production issues. The Technical Lead will be an expert in advanced software engineering methods and techniques and a champion for improving software development practices and producing high quality software.

REQUIRED QUALIFICATIONS

Required Work Experience

• 6 years of experience with application design/architecture and development within Salesforce
• 6 years of experience with Service Cloud, Sales Cloud, Health Cloud, Salesforce Industry (SFI), Marketing Cloud
• 4 years of experience with Omnistudio Data Mapper and Data Raptors
• 4 years of experience in database development using SQL Server
• 4 years of experience with DevOps and Deployment tools

Required Education

• High-School Diploma or GED in general field of study (All Levels)

Required Licenses

• N/A

Required Certifications

• N/A

PREFERRED QUALIFICATIONS

Preferred Work Experience

• 7 years of experience with APEX (classes, triggers, and web services), Visual Force, Salesforce APIs, SOQL, SOSL
• 7 years of experience with Gearset and Azure DevOps or similar DevOps tool
• 7 years of experience of Salesforce Data model and integration strategies (ETL,API’s)
• 7 years of experience of Salesforce integration strategies and patterns

Preferred Education

• Masters degree in Computer Science, Information Systems, or related field

Preferred Licenses

• N/A

Preferred Certifications

• N/A

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

• Translate business requirements into well-architected customized solutions that best leverage the Salesforce platform and products
• Analyses user needs, produces requirements documentation and system plans, and encodes, tests, debugs, maintains and documents programs and applications
• Participate in technical design sessions; develop technical solution documentation aligned with the business objectives
• Implement Salesforce solutions that adhere to platform best practices. Typical Salesforce implementations include custom platform development (Apex, Visualforce, Omnistudio data mappers, Lightning Components), integrations with back-office systems (often through the use of middleware tools) and complex data migrations
• Develop, test, and document custom development, integrations, and data migration elements of a Salesforce implementation
• Provide overall knowledge of Salesforce Platform administration and assist with Salesforce upgrades
• Assist with managing a team of Senior Developers, consultants and Analysts · Responsible for Salesforce deployment activities
• Collaborate with team members to review user stories and supporting requirements
• Technical leadership, setting best practices including integration and application development, deployment, testing (unit and systems), and iterative refinement.
• Define, communicate, and manage a change management process to develop and implement new applications/code and updates to existing applications/code.
• Follow industry-standard design patterns, development methodologies, and deployment models to ensure consistency
• Solve and articulate complex problems with application design and development
• Assist production support when required
• Assist in implementing new procedures, including workflows, manuals, and training materials.
• Coordinate and develop training materials for other Developers
• Participate in the project prioritization process
• Train new staff in the use, understanding, and configuration of the files, terms, and methods used in programming.
• Guide and mentor other developers in developing quality code
• Conduct code reviews for internal developers and vendor development teams
• Participate in corporate quality and data governance programs
• Participate in on-call rotation
• The position requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements.
• Perform all other duties as assigned

REQUIRED COMPETENCIES

Required Job Skills

• Expert knowledge of Salesforce Service Cloud, Sales Cloud, Health Cloud, Marketing Cloud
• Experience defining and delivering enterprise applications on the Salesforce platform
• Knowledge of Salesforce Best Practices using Apex and Visualforce
• Experience building integrations with Salesforce and 3rd-party APIs with the Salesforce platform. In-depth
• knowledge of Salesforce SOAP API, REST API, and BULK API
• Ability to understand and be responsive to customer needs and to advocate for customer success Experience
• defining and delivering enterprise applications on the Salesforce platform
• Extensive development experience using VisualForce, Apex controllers, Triggers, Batch Apex, and other
• programmatic solutions on the Salesforce platform
• Create unit tests for new and existing code
• Review and understand detailed business, functional and technical requirements
• Debug and repair simple to complex defects
• Present designs and code for review
• Strong background in design and development of enterprise systems as part of a complete software
• product lifecycle
• Provide production support for simple to intermediate incidents
• Accurately document code, unit tests and other assigned work
• Proven ability to design and optimize business processes and integrate business processes across
• disparate systems
• Intermediate knowledge of Microsoft SQL databases.
• Ability to understand and be responsive to customer needs and to advocate for customer success Experience
• defining and delivering enterprise applications on the Salesforce platform
• Ability to work independently and as part of a distributed team and a willingness to take ownership of problems

REQUIRED PROFESSIONAL COMPETENCIES

• Strong analytical skills to support independent and effective decisions
• Ability to prioritize tasks and work with multiple priorities, sometimes under limited time constraints.
• Perserverance in the face of resistance or setbacks.
• Effective interpersonal skills and ability to maintain positive working relationship with others.
• Verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts
• Systems research and analysis. Ability to write and present business intelligence documentation
• Demonstrate the ability to stay current on global threats and vulnerabilities
• Experience working with and managing third parties
• Knowledge of business requirements development and user acceptance testing. Maintain confidentiality and privacy
• Analytical knowledge necessary to generate reports based on available data and then make decisions based on reported data

PREFERRED COMPETENCIES

Preferred Job Skills (Applies to All Levels)

• Advanced skill in use of office equipment, including copiers, fax machines, scanner and telephones
• Advanced PC proficiency
• Intermediary to advance knowledge in Service Cloud, Sales Cloud, Health Cloud, Salesforce Industry (SFI),
• Marketing Cloud
• Strong knowledge in Salesforce Administration, Security and data sharing
• Strong knowledge in Salesforce partner portal
• Strong knowledge in Telephony (Avaya, NICE, Service voice Cloud) to Salesforce integration

Preferred Professional Competencies (Applies to All Levels)

• Advanced systems research and analysis expertise
• Impeccable project management skills
• Solid technical ability and problem-solving skills
• Knowledge of internal departments and operations

Preferred Leadership Experience and Competencies

• Mentor and provide peer review to lower levels
• Ability to build lesson plans and deliver lessons to junior team member

Our Commitment

AZ Blue does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.

Thank you for your interest in Blue Cross Blue Shield of Arizona.  For more information on our company, see azblue.com.  If interested in this position, please apply.