Awarded the Best Place to Work 2021, Blue Cross Blue Shield of Arizona helps to fulfill its mission of improving the quality of life of Arizonans by delivering a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.
This remote work opportunity requires residency, and work to be performed, within the State of Arizona.
PURPOSE OF THE JOB
Highly specialized sales coordinator position for Medicare Sales Team. Assists Government Growth Department in management day to day internal and field activities that support growth initiatives. Responsible for supporting sales and marketing with activities for selling senior products and oversight with compliance for CMS rules and regulations. Supports Sales Leadership with all sales operation functions.
Required Work Experience
5 year(s) of experience in insurance or sales service field in an operations role.
3 years of experience with systems and learning new programs.
5 years of Medicare experience and a strong understanding of CMS guidelines.
High-School Diploma or GED in general field of study.
Must have active, current and unrestricted AZ Life & Health License.
Preferred Work Experience
7 years of experience in Medicare-related insurance sales and operations field.
Bachelor’s degree in Business, Marketing or related field.
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES
- Work collaboratively with both internal and external key stakeholders to ensure BCBSAZ’s Medicare products are showcased and sold through various sales channels.
Provide answers, information, and identify and analyze problems related to all BCBSAZ Medicare products, policies and procedures, brokers and customers for the Medicare Sales team.
Respond timely to all communications as accurately as possible; these may include requests for information, research, or other action or need for assistance requiring resolution.
Assist with broker supplies and support Medicare Sales Team with Broker trainings and events. Meet with brokers face-to-face to provide assistance as needed.
May be required to provide information to corporate project managers, sales excellence, enrollment and other areas of the organization to ensure Medicare operations are fully functioning and meeting expected outcomes.
Interact daily with BCBSAZ Marketing, Contracting, Enrollment, IT, Commissions, Legal and other departments as required to complete daily functions.
Professionally manage vital business relationships, by meeting with key decision makers on a routine basis. Respond to requests and provide strategic guidance to increase sales. Ensure sales activities are being done compliantly.
May be assigned special projects and report requests for Sales managers.
Demonstrate and maintain current working knowledge of the required systems, procedures, forms and manuals. Responsible for maintaining up to date policies & procedures and all internal manuals.
Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provide all customers with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.
Assist in the management of day to day sales assignments for Sales team, plan and projects, work assignments
Work cross-functionally with internal/external departments to meet team objectives
Responsible for accurate review and entry of sales leads, events data, and other information into appropriate systems to meet compliance, following up with appropriate departments as needed
Responsible for assisting in lead management and salesforce adherence with internal/external agents, conduct training as necessary with new hires.
Input, review and submit all sales events formal and informal to marketing timely and work with sales teams on timely submission via annual calendar invites.
Assist managers in projects to create reports, track data and distribute needed support materials.
Create and maintain reports to track activities, leads, sales for management.
Maintain and manage department shared drive and keep materials updated
Assist internal management and external brokers with obtaining and distributing needed support materials
Maintain and manage department supplies and keep inventory
Track Deliverable and evaluate and assess results of projects
Interpret and comply with complex rules and regulations per Medicare Guidelines
Work with temporary employees as needed
The position requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements.
Perform all other duties as assigned.
Required Job Skills
Bilingual - Spanish speaking.
Required Professional Competencies
Ability to identify customer needs and issues, and provide feedback to improve service
Ability to communicate and present effectively in a 1:1 or group setting
Ability to deal with unpredictability and minimize variance between predicted and actual outcomes
Ability and to assimilate new functions, services, and systems while maintaining existing systems and programs
Ability to maintain confidentiality and privacy
Ability to represent and display professional style, pride, and adhere to dress code and departmental standards
Ability to perform quality assurance testing and identify, research and resolve issues
Ability to recognize strategic opportunities and use data to make timely and sound decisions
Required Leadership Experience and Competencies
Preferred Job Skills
Preferred Professional Competencies
Preferred Leadership Experience and Competencies
BCBSAZ does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.
Thank you for your interest in Blue Cross Blue Shield of Arizona. For more information on our company, see azblue.com. If interested in this position, please apply.