Job Description

Awarded the Best Place to Work 2021, Blue Cross Blue Shield of Arizona helps to fulfill its mission of improving the quality of life of Arizonans by delivering a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.

This remote work opportunity requires residency, and work to be performed, within the State of Arizona.

PURPOSE OF THE JOB 

Highly specialized sales coordinator position for Medicare Sales Team.  Assists Government Growth Department in management day to day internal and field activities that support growth initiatives. Responsible for supporting sales and marketing with activities for selling senior products and oversight with compliance for CMS rules and regulations.  Supports Sales Leadership with all sales operation functions.  

REQUIRED QUALIFICATIONS 

Required Work Experience 

  • 5 year(s) of experience in insurance or sales service field in an operations role. 

  • 3 years of experience with systems and learning new programs. 

  • 5 years of Medicare experience and a strong understanding of CMS guidelines.   

Required Education 

  • High-School Diploma or GED in general field of study. 

Required Licenses 

  • Must have active, current and unrestricted AZ Life & Health License. 

Required Certifications 

  • N/A 

PREFERRED QUALIFICATIONS 

Preferred Work Experience 

  • 7 years of experience in Medicare-related insurance sales and operations field.  

Preferred Education 

  • Bachelor’s degree in Business, Marketing or related field. 

Preferred Licenses 

  • N/A 

Preferred Certifications 

  • N/A 

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES 

  • Work collaboratively with both internal and external key stakeholders to ensure BCBSAZ’s Medicare products are showcased and sold through various sales channels. 
  • Provide answers, information, and identify and analyze problems related to all BCBSAZ Medicare products, policies and procedures, brokers and customers for the Medicare Sales team. 

  • Respond timely to all communications as accurately as possible; these may include requests for information, research, or other action or need for assistance requiring resolution. 

  • Assist with broker supplies and support Medicare Sales Team with Broker trainings and events. Meet with brokers face-to-face to provide assistance as needed. 

  • May be required to provide information to corporate project managers, sales excellence, enrollment and other areas of the organization to ensure Medicare operations are fully functioning and meeting expected outcomes. 

  • Interact daily with BCBSAZ Marketing, Contracting, Enrollment, IT, Commissions, Legal and other departments as required to complete daily functions. 

  • Professionally manage vital business relationships, by meeting with key decision makers on a routine basis. Respond to requests and provide strategic guidance to increase sales.  Ensure sales activities are being done compliantly.   

  • May be assigned special projects and report requests for Sales managers.  

  • Demonstrate and maintain current working knowledge of the required systems, procedures, forms and manuals.  Responsible for maintaining up to date policies & procedures and all internal manuals. 

  • Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provide all customers with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day. 

  • Assist in the management of day to day sales assignments for Sales team, plan and projects, work assignments 

  • Work cross-functionally with internal/external departments to meet team objectives 

  • Responsible for accurate review and entry of sales leads, events data, and other information into appropriate systems to meet compliance, following up with appropriate departments as needed 

  • Responsible for assisting in lead management and salesforce adherence with internal/external agents, conduct training as necessary with new hires.  

  • Input, review and submit all sales events formal and informal to marketing timely and work with sales teams on timely submission via annual calendar invites. 

  • Assist managers in projects to create reports, track data and distribute needed support materials. 

  • Create and maintain reports to track activities, leads, sales for management. 

  • Maintain and manage department shared drive and keep materials updated 

  • Assist internal management and external brokers with obtaining and distributing needed support materials 

  • Maintain and manage department supplies and keep inventory 

  • Track Deliverable and evaluate and assess results of projects 

  • Interpret and comply with complex rules and regulations per Medicare Guidelines 

  • Work with temporary employees as needed 

  • The position requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements. 

  • Perform all other duties as assigned. 

 

REQUIRED COMPETENCIES 

Required Job Skills 

  • Bilingual - Spanish speaking.  

Required Professional Competencies 

  • Ability to identify customer needs and issues, and provide feedback to improve service 

  • Ability to communicate and present effectively in a 1:1 or group setting 

  • Ability to deal with unpredictability and minimize variance between predicted and actual outcomes 

  • Ability and to assimilate new functions, services, and systems while maintaining existing systems and programs 

  • Ability to maintain confidentiality and privacy  

  • Ability to represent and display professional style, pride, and adhere to dress code and departmental standards 

  • Ability to perform quality assurance testing and identify, research and resolve issues 

  • Ability to recognize strategic opportunities and use data to make timely and sound decisions 

Required Leadership Experience and Competencies 

  • N/A 

PREFERRED COMPETENCIES 

Preferred Job Skills 

  • N/A 

Preferred Professional Competencies 

  • N/A 

Preferred Leadership Experience and Competencies 

  • N/A 

Our Commitment

BCBSAZ does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.

Thank you for your interest in Blue Cross Blue Shield of Arizona.  For more information on our company, see azblue.com.  If interested in this position, please apply.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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