Job Description

Blue Cross Blue Shield of Arizona is a local, independent Blue Cross Blue Shield Association and a not-for-profit health insurance company headquartered in Phoenix. Founded in 1939, the company has more than 1,800 dedicated employees throughout its Phoenix, Tucson, Chandler and Flagstaff offices. Providing health insurance products, services and networks to more than 1 million Arizonans, Blue Cross Blue Shield of Arizona offers various health plans for individuals, families, and small and large businesses. Blue Cross Blue Shield of Arizona also offers Medicare supplement plans to individuals over age 65.

Blue Cross Blue Shield of Arizona helps to fulfill its mission of improving the quality of life of Arizonans by delivering a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.

Purpose of the Job

The Release Analyst is a critical role that includes Release Management procedures, process improvements and the execution of day-to-day coordination and facilitation activities. The Release Analyst will report on all releases as specified per service, process, department, and any other key performance indicator that will be established. Understands the Release process, procedures, work instructions, policies, required documentation and tools. Monitors, tracks, updates and closes the Release Records during appropriate points in the Release life-cycle.

Essential Job Functions and Responsibilities

  • Weekly Release Status upgrades for assigned releases
  • Provide release status to stakeholders
  • Co-ordinate with IT and business teams to prioritize enhancements and defects into releases
  • Participate in continuous improvement activity
  • Research, analyze, track and resolve moderately complex  production problems
  • Ensure the department leverages internal tools and applications effectively
  • Build, support, and maintain moderately complex processes, programs, and data
  • Participate or lead small to medium scoped projects
  • Create moderately complex ad-hoc reports for internal usage and external usage
  • Develop programs, time estimates and project schedules based on prioritization and business requirements
  • Creates branches and performs merges in source control tool (TFS)
  • Work with code; understand code comparison and know how to perform configuration file transformation in different environments
  • Work with developers to resolve build/deployment errors
  • Knowledgeable in IIS and server application configuration
  • Assist developers with application troubleshooting
  • Basic knowledge in SQL queries
  • Manage risks and resolves issues that affect release scope, schedule and quality
  • Coordinate and communicate release content and effort based on the service request backlog, pending service requests, third party applications, or operating system updates
  • Lead and co-ordinate the Go-Live activities including the execution of the deployment Plans and checklists
  • Develop scripts and automation tools used to build, integrate, and deploy software releases to various platforms
  • Participate in CAB meetings to discuss release scope and/or roadblocks
  • Maintain a release repository and manages key information such as build and release procedures, dependencies, and notification lists
  • Research new software development and configuration management methodologies and technologies and analyzes their application to current configuration management needs
  • Stay current on new developments in technology-related industries
  • Participate in corporate quality programs
  • The position requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements. Participate in on-call rotation
  • Perform all other duties as assigned

BCBSAZ does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.

Skills / Requirements

Required Work Experience

  • 5 years of experience in technology and or application development
  • 5 years of experience working hands-on with all aspects of the SDLC
  • 5 years of experience working with multiple cross-functional teams in a highly collaborative environment.

Required Education

Required Licenses

  • N/A

Required Certifications

  • N/A

Preferred Work Experience

  • 5 years of experience in Release Management and Dashboard reporting
  • 3 years of experience in TFS
  • 5 years of experience working in healthcare-related systems as a business analyst or programmer
  • 5 years of experience in an AGILE environment

Preferred Education

  • Bachelor’s Degree in Computer Science, Information Systems, Business, or related field

Preferred Licenses

  • N/A

Preferred Certifications

  • N/A

Required Job Skills

  • Understanding of IT-specific project practices including SDLC. And or AGILE
  • Advanced interpersonal, written and oral communication skills
  • Experience in developing and deploying project best practices, policies, procedures, and processes.
  • Demonstrated vision in problem solving

Required Professional Competencies

  • Strong process-oriented and analytical skills
  • Strong written and oral communications skills
  • Strong analytical skills to support independent and effective decisions
  • Ability to prioritize tasks and work with multiple priorities, sometimes under limited time constraints.
  • Perseverance in the face of resistance or setbacks
  • Effective interpersonal skills and ability to maintain positive working relationship with others              
  • Verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts
  • Maintain confidentiality and privacy
  • Analytical knowledge necessary to generate Dashboards based on available data and then make decisions based on reported data

Required Leadership Experience and Competencies

  • Facilitate and resolve customer requests and inquiries for all levels of management within the Corporation.
  • Foster synergy with a diverse team in an ever changing environment.

Preferred Job Skills

  • Knowledge of HIPAA regulations
  • Prior QA Management experiences
  • Understanding of how managed projects align with strategic vision

Preferred Professional Competencies

  • Ability to adapt to shifting priorities, demands, and tight timelines through analytical and problem solving capabilities
  • Demonstrated vision in problem solving
  • Ability to manage a solution and just not a checklist
  • Advanced systems research and analysis expertise
  • Impeccable project management skills
  • Solid technical ability and problem solving skills
  • knowledge of internal departments and operations

Preferred Leadership Experience and Competencies

  • Ability to provide mentoring and peer review to junior team members
  • Ability to build lesson plans and deliver lessons to junior team members

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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