Job Description

Awarded the Best Place to Work 2021, Blue Cross Blue Shield of Arizona helps to fulfill its mission of improving the quality of life of Arizonans by delivering a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.

This remote work opportunity requires residency, and work to be performed, within the State of Arizona.

Internal Use only-Grade 27-29

Perform medical technology research to support the Medical Director Staff and Medical Policy Panel with decisions to ensure that medical policies are consistent with the standards of accepted medical practice in the community.

Level 1

  • Perform medical technology research related to coverage guidelines and new technology and provide evaluation and summarization to Medical Director Staff and/or Medical Policy Panel
  • Perform medical technology research as requested by other areas of BCBSAZ thru the Medical Policy Referral Form
  • Develop and revise coverage guidelines and criteria as requested by management, Medical Director Staff or Medical Policy Panel
  • Communicate medical policy information in protocol format to all areas of BCBSAZ requiring this information
  • Participate as a contributing member on the Medical Policy Panel providing medical policy issues for discussion and on the Medical Coverage Benefit Integration Group (McBig)
  • Maintain a thorough knowledge of all BCBSAZ medical coverage guidelines and other policies, such as BCBS Association Medical Policy Reference Manual and McKesson InterQual Criteria
  • From the direction of management, Medical Director Staff or Medical Policy Panel, facilitate external consultant reviews concerning a coverage guideline or new technology. Responsible for initiating the consultation and providing a summarization concerning the external review to the requestor. Responsible for arrangements for appropriate reimbursement for the consultant’s review.
  • Communicate medical policy information in protocol format to healthcare providers upon request
  • With moderate assistance and review by management, perform basic level of code review
  • Meet quality, quantity and timeliness standards to achieve individual and department performance goals as defined within the department guidelines and required by State, Federal and other accrediting organizations
  • Maintain all standards in consideration of State, Federal, BCBSAZ and other accreditation requirements

Level 2

  • Working independently, recognizes necessity of an external consultant review concerning a coverage guideline or new technology, summarizing and reporting this information to management to facilitate the process as outlined for Level II
  • With review by management, independently perform intermediate code review with knowledge and understanding of coverage guideline development/revisions with recommendations to McBig for integration into benefit programming
  • Responsible for the training, development and support of grade level I staff under an established training program

all levels

  • Each progressive level includes the ability to perform the essential functions of any lower levels.
  • The position requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements.
  • Perform all other duties as assigned.


Required Work Experience

  • 2 year(s) of experience in clinical field of practice, health insurance, or other health care related field (All Levels)
  • 1 year(s) of experience in medical policy and technology research field (Applies to Level 2)


Required Education

  • Associate’s Degree in general field of study or Post High School Nursing Diploma or Certification (LPN only) from an approved program (Applies to All Levels)

Required Licenses

  • Active, current, and unrestricted license to practice in the State of Arizona (a state in the United States) as a health professional, including RN

Preferred Work Experience

  • 3 year(s) of experience in clinical field of practice, health insurance, or other health care related field (All Levels)
  • 1 year(s) of experience in claims retrospective review, utilization management, case management, appeals and grievances or quality review field (Applies to All Levels)

Preferred Education

  • Bachelor's Degree in Nursing or related field of study (Applies to All Levels)

Preferred Licenses

  • Active, current, and unrestricted State of Arizona (a state in the United States) license to practice as a Registered Nurse (Applies to All Levels)
Required Job Skills
  • Intermediate skill in use of office equipment, including copiers, fax machines, scanners and telephones
  • Intermediate PC proficiency
  • Intermediate Adobe PDF Standard proficiency
  • Intermediate word processing, spreadsheet and presentation software proficiency (Applies to All Levels)

Required Professional Competencies

  • Maintain confidentiality and privacy
  • Advanced clinical knowledge
  • Practice interpersonal and active listening skills to achieve customer satisfaction
  • Compose a variety of business correspondence
  • Follow and accept instruction and direction
  • Establish and maintain working relationships in a collaborative team environment
  • Organizational skills with the ability to prioritize tasks and work with multiple priorities
  • Independent and sound judgment with good problem solving skills (Applies to All Levels)

Our Commitment

BCBSAZ does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.

Thank you for your interest in Blue Cross Blue Shield of Arizona.  For more information on our company, see  If interested in this position, please apply.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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