Job Description

Blue Cross Blue Shield of Arizona is a local, independent Blue Cross Blue Shield Association and a not-for-profit health insurance company headquartered in Phoenix. Founded in 1939, the company has more than 1,800 dedicated employees throughout its Phoenix, Tucson, Chandler and Flagstaff offices. Providing health insurance products, services and networks to more than 1 million Arizonans, Blue Cross Blue Shield of Arizona offers various health plans for individuals, families, and small and large businesses. Blue Cross Blue Shield of Arizona also offers Medicare supplement plans to individuals over age 65.

Blue Cross Blue Shield of Arizona helps to fulfill its mission of improving the quality of life of Arizonans by delivering a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.

  • Leads and coordinates key activities to assure organizational readiness to implement large scale projects
  • Acts as a liaison between business customers, external customers, project teams, IT, and outside vendors.  Communicates with all levels within the division and the corporation.
  • Develops and maintains a workforce readiness program to identify business impacts and define implementation solutions



  • Provide holistic program management for communication, training, workflows, balance & controls, and change management teams to improve organizational effectiveness
  • Develop, manage, and distribute workforce readiness playbook across the portfolio of programs, including accelerators and templates
  • Manage a set of workforce readiness resources, including providing ongoing evaluation of demands across programs and develop staffing plan to meet current needs
  • Partner with Business and IT Leads to ensure HR and change management strategy alignment and integration


  • Partners with Communications department to develop internal and external communication strategy, planning, and delivery
  • Identifies ongoing communication needs, provides the Communications department with drafts and key messaging
  • Oversee workforce readiness program communication calendar and schedule


  • Partners with Technical Training to create tailored training strategy to meet needs of various stakeholder groups including system training, process mapping, desk-level procedures, best practices, and business unit specific technical training
  • Coordinate and manage specialized training delivery through vendor partners, as identified through needs assessments
  • Implement the training environment strategy, coordinating with IT, Program Leads and vendors to ensure environment is capable of supporting cross-functional training and business needs
  • Manage training environments according to training environment strategy, in collaboration with Technical Training, business unit trainers, vendors, IT and Program leads
  • Support training environment preparation and conduct readiness assessments
  • Manage integrated plan of change management activities across programs to ensure consistency and oversee the delivery of activities, including change readiness assessments, training and communications


  • Partners with Operational Excellence to establish standards for future state work flows in consultation with BCBSAZ process excellence
  • Facilitate SME engagement and business owner approval of workflows produced by various work streams

Change Management:

  • Partners with Change Management to develop and execute a change plan for impacted departments
  • Manage coordination activities with HR and other departments for staff realignment
  • Develop future state operating model recommendations as portfolio progresses in consultation with HR and support teams
  • Review and approve operational readiness go/no-go criteria prior to each program critical go live
  • Report on workforce readiness issues to executive leadership team and implement changes based on recommendations

Balance & Controls:

  • Establish standards and guidelines for work streams in consultation with data governance
  • Review and approve balance and controls requirements and design artifacts
  • Support UAT for balance & controls during testing

BCBSAZ does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.


  1. Required Work Experience
    • 5 years of experience in a project management capacity with a strong understanding of organizational structures, challenges and needs
    • 5 years of experience in supervisory or leadership role
    • 3 years of experience in Change Management
  1. Required Education
  • Bachelor's Degree in Management, Business Administration, or Information Systems field of study
  1. Required Licenses
  1. Required Certifications


  1. Preferred Work Experience
    • 5 years of experience in mergers and acquisitions
    • 5 years of experience leading Change Management activities, processes and workflows
    • 3 years of experience with Agile Methodology
  1. Preferred Education
    • N/A
  1. Preferred Licenses
  • N/A
  1. Preferred Certifications
    • PMP, Agile Certifications
    • Six Sigma


  1. Required Job Skills
    • Intermediate skill in use of office equipment, including copiers, fax machines, scanner and telephones
    • Advanced PC proficiency
    • Strong command of email, calendar and virtual meeting software
    • Moderate proficiency in spreadsheets, Visio, SharePoint, presentation and project management software
  1. Required Professional Competencies
  1. Required Leadership Experience and Competencies




  1. Preferred Job Skills
    • Moderate skill in use of Tableau, SAS and other dashboarding, reporting and analytics tools
    • Advanced proficiency in spreadsheets, presentation and project management software
  1. Preferred Professional Competencies
    • Demostrates flexibility, anticipates customer needs and effectively communicates in a timely manner consistent with the business strategy
    • Advanced  planning and decision analysis skills
    • Cope with multiple priorities and high customer expectations Creativity and problem solving skills
    • Develop methods and processes to disseminate complex information
    • Plan and manage business strategy effectively and thoroughly
    • Mentor less experienced staff
    • Advanced understanding of information systems, business processes and the key drivers and measures for success
    • Advanced analytical and diagnostic skills Develop solutions by applying accepted processes or is able to create new approaches to leverage technology from abstract information
    • Advanced project management skills
    • Health Insurance industry background and or Blue Plan specific knowledge
  1. Preferred Leadership Experience and Competencies
    • Identify resources and training needs while fostering opportunities for staff growth
    • Promote and support the overall quality principles and company quality program
    • Empower associates at all levels and encourage innovation and risk taking
    • Develop an enthusiastic and positive work envirnoment
    • Negotiation and influencing skills with the ability to create win/win situations
    • Resource management skills

Application Instructions

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