Job Description

Blue Cross Blue Shield of Arizona is a local, independent Blue Cross Blue Shield Association and a not-for-profit health insurance company headquartered in Phoenix. Founded in 1939, the company has more than 1,800 dedicated employees throughout its Phoenix, Tucson, Chandler and Flagstaff offices. Providing health insurance products, services and networks to more than 1 million Arizonans, Blue Cross Blue Shield of Arizona offers various health plans for individuals, families, and small and large businesses. Blue Cross Blue Shield of Arizona also offers Medicare supplement plans to individuals over age 65.

Blue Cross Blue Shield of Arizona helps to fulfill its mission of improving the quality of life of Arizonans by delivering a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.

Internal Use: Gen 31


* Leads a team of learning professionals interfacing with internal and external customers to deliver high quality

workforce learning and development that enables a workforce ready to achieve corporate and departmental goals


1. Required Work Experience

· 5 years of experience in the design and delivery of corporate training

· 5 years of experience in a supervisory/management role

* 1 year of experience in project management

2. Required Education

* High-School Diploma or GED in general field of study

3. Required Licenses

* N/A

4. Required Certifications

* N/A


1. Preferred Work Experience

· 7 years of experience in the design and delivery of corporate training

· 3 year of experience in project management

2. Preferred Education

· Bachelor’s Degree in business, organizational development, education, psychology, or related field of study

3. Preferred Licenses

· N/A

4. Preferred Certifications

* N/A


* Manage the day-to-day operations of the department.

* Administer, interpret and maintain current working knowledge of the required BCBSAZ systems, procedures, forms and

manuals as related to the assigned area of responsibly.

* Responsible for the review, update and accuracy of department documentation, shared files, policies and procedures

related to the department goals and objectives.

* Design, implement and manage the Company knowledge management system

* Keep staff informed of new or updated standards, systems, procedures, forms and manuals through staff meetings and

verbal and written communications.

* Direct, evaluate, define and improve the quality, quantity and timeliness standards to achieve individual and department

performance goals as defined within department guidelines.

* Provide guidance, motivation and encouragement to staff, conduct performance evaluations, identify and coordinate

training needs, and evaluate and make recommendations in regard to employment decisions.

* Consult and coordinate with various internal departments, external Blue Plans or business partners and government


* Review and approve instructional design and development. Observe and develop staff. Deliver courses as backup trainer

to staff.

* Conduct training needs analysis of BCBSAZ employees and contractors.

* Report productivity and participant satisfaction on a course by course basis, aggregated no less than quarterly.

* Partner with and manage relationships with vendors and subject matter experts ensuring delivery of high quality programs

in accordance with industry best practices and legal compliance.

* Maintain knowledge of industry and market trends, training-related technology, customer service systems, and healthcare

reform initiatives.

* Suggest alternative methods and procedures in solving problems and meeting changing cultural, measurement, and data

needs. Provide a holistic approach to technology, training tools, and the systems and processes that support them.

* Use technology to streamline and drive processes. Work with business unit managers to create systems and processes

designed to maximize employee productivity.

* Lead and/or participate on project teams to implement new service, systems, and initiatives or represent Workforce

Development on cross-functional teams.

* The position requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any

additional hours as requested or as needed to meet business requirements.

* Perform all other duties as assigned.

REQUIRED COMPETENCIES 1. Required Job Skills · Advanced proficiency in customer service systems, adult learning, facilitation and training in multiple modalities · Expert skill in learning technologies, instructional design, and training delivery · Advanced PC proficiency · Moderate proficiency in Office 365 software, including but not limited to OneNote, Visio, Sharepoint and MS · Moderate proficiency in project management, business process design 2. Required Professional Competencies · Maintain confidentiality and privacy · Communication skills applied to conceiving, developing, and delivering information in various formats and media, for example reports, briefings, memorandums, presentations, articles, and emails · Application of verbal, written, and/or non-verbal communication techniques, articulating and conveying value propositions to gain agreement, support, and/or buy-in from stakeholders, and demonstrating professional presence · Project Management capable of developing project plans, schedules, and timelines that integrate cross-functional resources · Analytical skills evaluating and prioritizing implications, risks, feasibility, and consequences of potential activities · Leverage advanced planning and decision support tools, and technology · Manage the work of all assigned personnel and contractors · Strong business acumen 3. Required Leadership Experience and Competencies · Optimize resources to ensure a cost effective operation. Includes proactively planning to move staff from one role to another as staffing needs, business priorities or workload changes. · Empower associates at all levels, encourage innovation, creativity and collaboration · Capacity to take initiative, provide leadership and change management


1. Preferred Job Skills

* Working knowledge of BCBSAZ systems and processes

* Knowledge of BCBSAZ products, benefits, departments work flows, health insurance trends and medical


2. Preferred Professional Competencies

* Establish and maintain professional relationships with peers from professional groups and other Blues plans, to

increase the effectiveness of BCBSAZ workforce development learning programs.

3. Preferred Leadership Experience and Competencies * Mentor employees through intentional processes and interactions, fostering growth within the organization.

Our Commitment

BCBSAZ does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.

Thank You

Thank you for your interest in Blue Cross Blue Shield of Arizona.  For more information on our company, see  If interested in this position, please apply.

Imagine doing life-changing work and helping more than one million Arizonans live healthier and longer lives. That’s the kind of satisfaction you’ll find when you work here. Our exceptional teams in Phoenix, Tucson, Chandler, and Flagstaff have been transforming healthcare for more than 80 years. Explore what's possible with a career at Blue Cross® BlueShield® of Arizona

Posted 3 Days Ago

Full time


Application Instructions

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