Medicare Production Specialist (AZ Hybrid)

Awarded the Best Place to Work 2021, Blue Cross Blue Shield of Arizona helps to fulfill its mission of improving the quality of life of Arizonans by delivering a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.

This position is remote/hybrid within the state of AZ only

PURPOSE OF THE JOB

The Medicare Materials Production Specialist (MMPS) actively owns and project-manages Medicare materials. The MMPS will collaborate with Marketing, Sales, Product, and other cross-functional teams and SMEs to understand content to update static and dynamically programmed content for all Medicare AEP materials and related deliverables throughout the year, including

member letters and mailings. The MMPS works directly with print/fulfillment vendors to manage production planning of documents, mailings, PDFs for websites, and document translations. This individual must be organized and detail-oriented as she/he is responsible for interpreting and following CMS Marketing Guidelines, ensuring all deliverables embody and are aligned with the company’s brand and voice, developing and managing to production schedules, submission/trafficking of documents through graphic design and various approvals, and managing project administrative details to ensure projects are completed error-free and on-time.

QUALIFICATIONS

REQUIRED QUALIFICATIONS

Required Work Experience

Level 1 -- 2 years - Materials production, agency, marketing, or related field experience (1 year - Project management experience)

Level 2 -- 3 years - Materials production, agency, marketing, or related field experience ( 2 years- Project management experience)

Level 3 --4 years - Materials production, agency, marketing, or related field experience (3 years- Project management experience)

2. Required Education

· High-School Diploma or GED in general field of study (Applies to All Levels)

3. Required Licenses

· N/A

4. Required Certifications

· N/A

PREFERRED QUALIFICATIONS

1. Preferred Work Experience

· 5 year(s) of experience working materials development and production

· 3 year(s) of experience managing marketing projects from inception to implementation

2. Preferred Education

· N/A

3. Preferred Licenses

· N/A

4. Preferred Certifications · N/A

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

· Deliver content that adheres to CMS marketing guidelines

· Gather project requirements and manage all aspects of production, working with print/fulfillment vendors on delivery timetables and maintaining an updated status of assigned projects

· Provide input and advice on projects as required to achieve efficiency and high quality

· Execute projects within specified timelines, according to budget requirements and quality standards.

· Liaise between internal and external stakeholders and suppliers to ensure quality and on-time, on-budget delivery.

· Lead cross-department meetings and work closely with SMEs

· Manage and process project POs, receive and approve invoices, and resolve any invoice discrepancies

· Understand print production processes and requirements

· Process PDFs for 508c remediation with vendor for website

· Process documents to vendor for translations

COMPETENCIES

REQUIRED COMPETENCIES

1. Required Job Skills

· Advanced Microsoft Office skills (Word, Excel, PowerPoint)

· Exceptional organizational skills

· Strong attention to detail, proofreading, and quality

· Strong written and verbal communication skills

2. Required Professional Competencies

· Ability to prioritize in a complex, fast-paced environment

· Ability to execute multiple projects simultaneously and meet tight deadlines

· Ability to work in teams and collaborate cross-functionally

· Ability to function in high-volume work environment with great attention to detail

3. Required Leadership Experience and Competencies

· N/A

PREFERRED COMPETENCIES

1. Preferred Job Skills

· Intermediate skills in materials production and project management

· Knowledge of print-production terminology

· Able to see opportunities to improve processes and recommend changes

2. Preferred Professional Competencies · Client communication and problem-solving experience with a solution-oriented mindset. · Has strong project management skills

3. Preferred Leadership Experience and Competencies

· Able to contribute to the success of projects led by others

Our Commitment

BCBSAZ does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.

Thank you for your interest in Blue Cross Blue Shield of Arizona.  For more information on our company, see azblue.com.  If interested in this position, please apply.