Job Description

Blue Cross Blue Shield of Arizona is a local, independent Blue Cross Blue Shield Association and a not-for-profit health insurance company headquartered in Phoenix. Founded in 1939, the company has more than 1,800 dedicated employees throughout its Phoenix, Tucson, Chandler and Flagstaff offices. Providing health insurance products, services and networks to more than 1 million Arizonans, Blue Cross Blue Shield of Arizona offers various health plans for individuals, families, and small and large businesses. Blue Cross Blue Shield of Arizona also offers Medicare supplement plans to individuals over age 65.

Blue Cross Blue Shield of Arizona helps to fulfill its mission of improving the quality of life of Arizonans by delivering a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.

Purpose of the job


The Business Intelligence (BI) Manager is responsible for leading the strategic design, creation, and maintenance of sustainable reporting solutions to support data-driven decisions. Leads and facilitates significant analytic initiatives in support of business strategies. They will grow and develop the team and manage the processes and people responsible for accurate data collection, modeling and visualization. Identifies and implements solutions that enable self-service functionality while maintaining data integrity. Partners with business leaders across the organization to support and implement high-quality, data-driven solutions. Stays current on all processes, techniques, tools, and industry best practices to ensure BlueCross BlueShield of Arizona is at the forefront of Business Intelligence solutions. The manager will implement and support the growth of a Business Intelligence focused culture within the organization.






  • Develop and implement an analytics strategy that enables our business strategy
  • Partner with business leaders to understand reporting and analytics needs in their functions.
  • Build, develop and maintain data models, reporting systems, dashboards and performance metrics that support key business functions.
  • Partner with business owners to prioritize projects to ensure the most important items are being successfully addressed.
  • Develop and maintain analytics architecture aligned with business strategy and IT guiding principles.
  • Partner with IT to identify and store required data sets.
  • Partner with stakeholders to plan, communicate and deliver projects successfully and on time.
  • Provide regular communications on the status of assigned items, both currently being worked and those in the backlog.
  • Provide analytics expertise across the operational segments.
  • Anticipate future demands of initiatives related to people, technology, budget and business within their department and design/implement solutions to meet the needs.
  • Develop and manage a strong Business Intelligence team through positive employee engagement and effective talent management.
  • Develop skills and talents of direct reports through coaching, mentoring and periodic performance reviews.
  • Provide ad-hoc data analysis and support to business functions.
  • Oversee day-to-day team administration by coaching and motivating Business Intelligence staff and ensure assigned workloads are correctly delivered on time.
  • Engage the support and buy-in of leaders within the organization by promoting the importance and value of the Business Intelligence model and processes.
  • Lead and participate in other corporate projects as assigned. 
  • Perform all other duties as assigned.
  • The position requires a full-time work schedule.  Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements.

BCBSAZ does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.



  1. Required Work Experience
  1. Required Education
  1. Required Licenses
  1. Required Certifications


  1. Preferred Work Experience
    • 7 years of Management experience
    • 7 years of Business Intelligence experience
    • 7 years of Data Analytics, Dashboarding, Reporting, or Analysis experience
    • 2 years Operational experience
    • 2 years of HealthCare Industry experience
  1. Preferred Education
    • Bachelor’s Degree in Data Science, Business, or related field
  1. Preferred Licenses
    • N/A
  1. Preferred Certifications
  • N/A




  1. Required Job Skills
    • Advanced leadership and concensus building skills
    • Proficiency with data applications such as Tableau, Domo, SQL, Power BI, ETL
    • Ability to display complex quantitative data in a simple, intuitive format to present findings in a clear manner
    • Familiarity with data structures that ease the generation of reliable data
    • Strong analytical skills.
    • Decision analysis skills.  (i.e. ability to separate a complex whole into component parts)
    • Ability to multitask, prioritize, and manage time efficiently
    • Strong planning and project management skills
    • Adaptability / ability to manage change
    • Must be articulate and able to communicate with employees at all levels across the organization, from front-line worker to executives
    • Intermediate proficiency in spreadsheet, database and word processing software
  1. Required Professional Competencies
    • Advanced leadership and consensus building skills
    • Ability to independently lead others and facilitate projects from start to finish
    • Results focused with successful record of accomplishments
    • Conceptual and tactical planning skills
    • Ability to manage multiple priorities
    • Maintain confidentiality and privacy   
    • Intermediate coaching, training and mentoring skills
    • Ability to think about customer and employee needs when evaluating possible solutions
  1. Required Leadership Experience and Competencies
  • Leadership and matrix management skills


  1. Preferred Job Skills
    • Advanced planning and project management skills
    • Knowledge of statistical concepts and capabilities.
    • Data collection and warehousing knowledge
    • Knowledge of healthcare industry.
    • Advanced PC proficiency
    • Advanced proficiency in SQL, Tableau, and DOMO
  1. Preferred Professional Competencies
  • Advanced skills in influence, persuasion, negotiation and problem resolution
  • Advanced coaching, training and mentoring skills
  • Thorough knowledge of the company’s needs, policies and culture
  1. Preferred Leadership Experience and Competencies
  • Ability to lead others in the same or higher levels to a valuable solution that may be novel or have no known set precedence in the customer experience or operational outsourcing areas

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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