Job Description

Blue Cross Blue Shield of Arizona is a local, independent Blue Cross Blue Shield Association and a not-for-profit health insurance company headquartered in Phoenix. Founded in 1939, the company has more than 1,800 dedicated employees throughout its Phoenix, Tucson, Chandler and Flagstaff offices. Providing health insurance products, services and networks to more than 1 million Arizonans, Blue Cross Blue Shield of Arizona offers various health plans for individuals, families, and small and large businesses. Blue Cross Blue Shield of Arizona also offers Medicare supplement plans to individuals over age 65.

Blue Cross Blue Shield of Arizona helps to fulfill its mission of improving the quality of life of Arizonans by delivering a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.

Internal Use:

TECH 31 - 33

Purpose of the job

  • Responsible for leading Robotic Process Automation (RPA) resources through all phases of Robotic Process Automation maturity. The lead will assist in the planning, organizing, and managing the implementation of Business Partner/Customer engagements and efforts. 



Required Work Experience
  • 2 years of experience identifying new Lines of Business (LOB) candidates for RPA
  • 3 years of experience leading RPA resources
  • 3 years of experience in RPA technology and Automation Intelligence/Machine Learning technologies
  • 3 years of experience performing RPA data analysis and implementation of reporting dashboards

Required Education

  • High-School Diploma

Required Licenses

  • N/A

Required Certifications

  • N/A


Preferred Work Experience

  • 5 years of experience in computer technology and/or information systems
  • 7 years of experience in data analysis and reporting
  • 3 years of experience working in healthcare-related systems as an RPA specialist
  • 5 years of lead or supervisory experience

Preferred Education

  • Bachelor’s Degree in Computer Science, Information Systems, Business, or related field
Preferred Licenses
  • N/A


  • Engaging business partners to bring awareness to RPA
  • Facilitate prioritization sessions with business partners
  • Manage efforts necessary to identify new Lines of Business candidates for RPA.  This requires working with management and staff in multiple departments and LOBs
  • Achieve established RPA SLAs to include ROI and Customer Experience
  • Manage and maximize BOT utilization and capacity in order to efficiently accommodate and execute production processes
  • Requirement Management - Gather necessary information to best determine RPA feasibility towards verification and validation of potential Return on Investment (ROI) using defined RPA methods and tools.  This includes decision analysis and resolution to identify the solution that not only meets business needs but also maximizes ROI.
  • Attend and back up management, when needed, at Leadership meetings. 
  • Obtain agreement from appropriate department management regarding the usability of enhancements.
  • Coordinate and oversee RPA deliverable testing to support production release implementations
  • Responsible for coordination and oversight in production asset sign off to our Business Partners
  • Lead BCBSAZ RPA staff and offshore resources
  • Report weekly status and ROI metrics to business leaders
  • Mature the RPA space while leveraging new technologies in support of BCBSAZ initiatives
  • Mentor and coach RPA technicians to identify needed skill sets and growth opportunities in order to enhance support for our business customers
  • Communicate to our business customers and the team of high-level goals as well as current issues, accomplishments, and plans
  • Serve as a Subject Matter Expert (SME) for our customers and vendors
  • Work on and coordinate special projects as requested by management
  • Provide support and back-up to the senior leadership
  • Assist management with establishing goals and providing input to performance evaluations for all RPA team members
  • Communicate openly with staff on a regular basis
  • Educate staff on corporate and department direction and goals
  • Manage 3rd party vendor and offshore relationships
  • The position requires a full-time work schedule and does support work from home.  Full-time is defined as working at least 40 hours per week, plus any overtime as requested or needed to perform job responsibilities.
  • Perform all other duties as assigned


Required Job Skills

  • High PC proficiency
  • Proficient in spreadsheet, database and word processing software
  • Knowledge of HIPAA and standard code sets and their appropriate use
  • Ability to read files, file formats, workflows, and data flows
  • Deep understanding of RPA related tools to include UiPath 

Required Professional Competencies

  • Proficient in the use of work from home technologies to include, but not limited to, MSTeams and Zoom
  • Work with all levels of management and functional areas in BCBSAZ and understand the potential implications of system changes to those areas
  • Ability to understand and interpret variety of contracts
  • Customer service skills to deal with sensitive and difficult customer situations
  • Independent thinker with strong oral, verbal and interpersonal communication skills
  • Strong understanding of information systems, business processes and the key drivers and measures for success
  • Strong  analytical and decision making skills
  • Ability to prepare written proposals and deliver presentations.
  • Maintain confidentiality and privacy
  • Strong project management skills

Required Leadership Experience and Competencies

  • Provide leadership, promote teamwork, meet objectives and exercise independent judgment
  • Experience leading and implementing projects and working collaboratively with other departments and levels of administration
  • Strong organizational and management skills


Preferred Job Skills

  • Advanced skill in use of work from home technologies to include, but not limited to, MS Teams and Zoom
  • Advanced PC proficiency
  • Advanced proficiency in spreadsheet, database and word processing software
  • Expert knowledge of operating systems, i.e. Windows and systems networking and communication techniques

Preferred Professional Competencies

  • Demonstrate flexibility, anticipate customer needs and communicate in a manner consistent with business strategy
  • Advanced tactical planning and decision making skills
  • Able to cope with multiple priorities and high customer expectations and bridge the demands between internal and external customers
  • Advanced understanding of information systems, business processes and key drivers and measures for success
  • Advanced analytical and diagnostic skills dealing with issues that are not readily defined, lack known precedent or appear contradictory
  • Develop solutions by applying accepted processes or new approaches to leverage technology
  • Advanced understanding of HIPAA transactions and privacy requirements
  • Presentation and public speaking abilities
  • Development and application of budgeting concepts, processes, and procedures
  • Advanced project management skills
  • Interpret medical, legal, and technical data, including state and federal regulations and their effect on operations
  • Conceptualize new business architecture and infrastructure

Preferred Leadership Experience and Competencies

  • Identify resources and training needs while fostering opportunities for staff growth
  • Promote and support the overall quality principles and company quality program
  • Empower associates at all levels and encourage innovation and risk taking
  • Support an enthusiastic and positive work environment
  • Negotiation and influencing skills with the ability to create win/win situations
  • Resource management skills
  • Skills, experience and leadership abilities to serve as designated back-up for various IT leaders

Our Commitment

BCBSAZ does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.

Thank You

Thank you for your interest in Blue Cross Blue Shield of Arizona.  For more information on our company, see  If interested in this position, please apply.

Imagine doing life-changing work and helping more than one million Arizonans live healthier and longer lives. That’s the kind of satisfaction you’ll find when you work here. Our exceptional teams in Phoenix, Tucson, Chandler, and Flagstaff have been transforming healthcare for more than 80 years. Explore what's possible with a career at Blue Cross® BlueShield® of Arizona

Posted 3 Days Ago

Full time


Application Instructions

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