Job Description

Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy. BCBSAZ offers a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.


1. Preferred Work Experience

· 10 years of experience in computer technology and/or information systems (All Levels)

· 5 years of experience in information security (All Levels)

2. Preferred Education

· Bachelor’s Degree in Computer Science, Information Systems, Business, or related field (All Levels)

· Emergency management and\or disaster preparedness. (All Levels)

3. Preferred Licenses

· N/A

4. Preferred Certifications · The following, or equivalent credentials, maintained in position: Associate Business Continuity Planner (ABCP) (Level 1), Certified Business Continuity Professional (CBCP), DRII (Levels 2 and 3); Certified Disaster Recovery Engineer (C/DRE) (Levels 4); or any security related certification. (two certifications - Level 2, three certifications for Level 3 and four or more for Level 4).


LEVEL 1 - Performs job functions under close supervision or peer review

· Partner with leadership, subject matter experts, and management to develop detailed and comprehensive disaster

recovery plans for each tier 1 application.

· Coordinates with the disaster recovery team to ensure alignment

· Work with Business Continuity management to ensure that the disaster recovery (crisis management) and business

continuity plans drive disaster recovery (DR) strategy and procedures.

· Assist in managing recovery during a crisis event as needed and assist with incident response.

· Provide expertise and support to management and business functional areas, as requested, when a business

disruption occurs

· Manage change control process in order to keep all plans updated for changes in recovery team members, new

equipment, facilities, services and systems

· Document situation reports and lessons learned for actual incidents and exercises

· Establish and maintain the overall plans for executing all DR procedures.

· Establish and maintain detailed DR communications and command and control plans through a change management


· Represent Information Security Operations team in all DR exercises

LEVEL 2 - Performs job functions with general supervision

· Performs regular reviews and updates to all program activities to identify areas of opportunity for improvement and

enhanced operational resiliency.

· Maintain policies and procedures for the Disaster Recovery Program function.

· Provide disaster recovery planning and testing oversight and governance.

· Partner with the Incident Management team and assist in facilitating business recovery, as required

· Establish and maintain the overall plans for executing all DR procedures and understand their interdependencies.

· Regularly report Disaster Recovery activities to upper management.

· Work with the IT technical staff to ensure that disaster recovery solutions are adequate, in place, maintained, and

tested as part of the regular operational life cycle.

· Schedule and lead all DR exercises.

LEVEL 3 - Performs job functions with minimal supervision

· Provide ongoing feedback for risk management, mitigation, and prevention.

· Act as liaison for auditing and examination of disaster recovery processes.

· Determine critical business processes and establish resources required for the successful resumption of business

operations in the event of a disaster

· Regularly report Disaster Recovery activities to upper management.

· Help ensure compliance with all applicable federal, state and local laws, regulations, and ordinances.

LEVEL 4 · Recommend recovery strategies and options, and assist with the implementation of recovery solutions. · Responsible for the development of staff, providing the necessary training to assist in staff development in regards to enterprise resiliency. · Represent disaster recovery cost requirements in the annual budgeting process. · Develops policies, procedures, templates, standards, and documentation in support of deployment, management, and sustainability of the program. · Develop, understand and execute all testing necessary for a successful Disaster Recovery execution for tools and systems


· Each progressive level includes the ability to perform the essential functions of any lower levels and mentor

employees in those levels.

· The position requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any

additional hours as requested or as needed to meet business requirements.

· Perform all other duties as assigned.

· Participate in on-call duties


1. Required Job Skills (Applies to All Levels)

· Intermediate skill in use of office equipment, including copiers, fax machines, scanner and telephones

· Intermediate PC proficiency

· Intermediate proficiency in spreadsheet, database and word processing software.

· Experience in using disaster recovery planning applications and emergency notification systems.

· Intermediate knowledge of Microsoft Applications and Suites

· Basic knowledge of Microsoft SharePoint and its security levels.

2. Required Professional Competencies (Applies to All Levels)

· Strong analytical skills to support independent and effective decisions

· Ability to prioritize tasks and work with multiple priorities, sometimes under limited time constraints.

· Perserverance in the face of resistance or setbacks.

· Effective interpersonal skills and ability to maintain positive working relationship with others.

· Verbal and written communication skills and the ability to interact professionally with a diverse group, executives,

managers, and subject matter experts.

· Adaptable, innovative, and detail oriented

· Strategic thinking

· Analytical knowledge necessary to generate reports based on available data and then make decisions based on

reported data

3. Required Leadership Experience and Competencies · Facilitate and resolve customer requests and inquiries for all levels of management within the Corporation. (Applies to Levels 2 - 4) · Build synergy with a diverse team in an ever changing environment. (Applies to Levels 3 - 4)


1. Preferred Job Skills (Applies to All Levels)

· Advanced skill in use of office equipment, including copiers, fax machines, scanner and telephones

· Advanced PC proficiency

· Experience in using disaster recovery planning applications and emergency notification systems.

· Advanced knowledge of Microsoft Applications and Suites.

· Intermediate knowledge of Microsoft SharePoint and its security levels.

2. Preferred Professional Competencies (Applies to All Levels)

· Advanced systems research and analysis expertise

· Ability to build lesson plans and deliver lessons to junior team members.

· Solid project management skills

· Solid technical ability and problem solving skills

3. Preferred Leadership Experience and Competencies (Applies to All Levels)

· Mentor junior information security members on the concepts of information security

The IT Disaster Recovery Coordinator directs IT disaster response/activities in compliance with the IT emergency plan and helps provide and coordinate disaster preparedness training with respect to the organization’s information technologies,

helping ensure business continuity.

Our Commitment

BCBSAZ does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.

Thank you for your interest in Blue Cross Blue Shield of Arizona.  For more information on our company, see  If interested in this position, please apply.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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