Job Description

Blue Cross Blue Shield of Arizona is a local, independent Blue Cross Blue Shield Association and a not-for-profit health insurance company headquartered in Phoenix. Founded in 1939, the company has more than 1,800 dedicated employees throughout its Phoenix, Tucson, Chandler and Flagstaff offices. Providing health insurance products, services and networks to more than 1 million Arizonans, Blue Cross Blue Shield of Arizona offers various health plans for individuals, families, and small and large businesses. Blue Cross Blue Shield of Arizona also offers Medicare supplement plans to individuals over age 65.

Blue Cross Blue Shield of Arizona helps to fulfill its mission of improving the quality of life of Arizonans by delivering a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.

Responsible for the professional consultative services for employer group wellness including communication and integration of health management programming and community wellness consistent with the department standards.

Level 1

  • Manage assigned clients with emphasis on account relationships and promotion of population health employer level strategic health promotion programs. 
  • Collaborate with the Sales team to develop strategy and tactics for account acquisition and renewal related to population health. Develop specific full-year metric driven health promotion plan for each key account based on client culture, benefits, and available health related data with annual program evaluation.
  • Provide consultative population health services for employer groups with coordination of population health activities with employer group wellness team, brokers, vendors, and outside organizations.  Consultative services to be based on current literature and research, in alignment with BCBSAZ corporate strategy.
  • Identify, research, process, resolve, and respond to customer and vendor issues via telephone, written communication and/or in person.
  • Establish and maintain positive working relationships to ensure a high level of client satisfaction including proactive outreach.
  • Provide population health reporting to employer groups for health management program operations. Ensure benchmark data, best and finals and other presentation materials are accurate, complete and aligned with the strategic needs of the client and BCBSAZ. Operationalize group contracts to ensure terms are met as defined in alignment with department standards and goals  including a focus on providing standardized and streamlined administrative solutions
  • Provide support for community events.
  • Act as media and public relations resource for corporate wellness strategy and health management program outreach. Meet quality and timeliness standards to achieve individual and departmental performance goals as defined within the department guidelines.
  • Explain to customers (groups, members, brokers, and providers) and vendors a variety of information concerning the organization’s services, including but not limited to BCBSAZ programs and services.
  • Consult and coordinate with various internal departments, groups, brokers, providers, vendors, businesses and government agencies to obtain information to meet departmental projects and goals.
  • Document and record facts in regards to inquiries, correspondences, and projects by updating files and systems.
  • Demonstrate and maintain current working knowledge of the required BCBSAZ systems, procedures, forms and manuals.
  • Participate in ongoing continuing education and current developments in the fields of health and wellness and managed care. .
  • Maintain all standards in consideration of State, Federal, BCBSAZ, and other accreditation requirements.
  • Comply with all state and federal regulations for activities performed.

BCBSAZ does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.

Skills / Requirements

Required Work Experience 2 years of experience in clinical field of practice, health promotion and wellness, or other health care related field (Applies to All Levels) Required Education Bachelor's Degree in health, or dietetic field of study or Post High School Nursing Diploma from an approved program (Applies to All Levels) Required Licenses Valid Arizona Driver License with acceptable driving record.  Preferred Work Experience 3 year(s) of experience in health promotion and wellness field (Applies to Level 2) and client relationships Preferred Education N/A Preferred Licenses Active, current, and unrestricted license to practice in the State of Arizona as a health professional, including RN, LMSW, or LCSW or active national registration as a Registered Dietitian (Applies to All Levels) Preferred Certifications Certified Health Education Specialist or Certified Wellness Program Specialist (Applies to All Levels) Required Job Skills (Applies to All Levels) Intermediate skill in use of office equipment including copier, fax machine, scanner and telephones Intermediate PC proficiency Intermediate skill in word processing, presentation, spreadsheet and database software Must be able to lift 25 pounds Required Professional Competencies (Applies to All Levels) Customer service skills in an operationally changing enviroment, with drive for results and success based on planned objectives. Ability to represent and display professional style, pride and adhere to dress code and departmental standards, standards with brokers, customers, members and coworkers. Flexibility and willingness to adjust to shifting demand/priorities Maintain confidentiality and privacy Analytical knowledge to provide reporting and outcomes to employer groups. Ability to research and make decisions based on available information to complete activities. Strong current knowledge of population health  programming Strong organizational skills and ability to work with multiple priorities with successful outcomes Strong problem solving skills with sound judgment Build and maintain effective working relationships with employer groups, brokers, vendors, health care providers, members and coworkers Utilize interpersonal and active listening skills to achieve customer satisfaction and departmental communication standards Strong written and verbal communication and presentation skills Act with diplomacy and sensitivity Interpret policies, programs and guidelines Demonstrated project management skills Strong media skills     Required Leadership Experience and Competencies (Applies to All Levels) Ability to use available information to provide group's with direction for wellness programming Represent BCBSAZ in the communityas a subject matter expert Establish self as subject matter expert for media and PR projects in a professional manner   Ability to provide strong direction for health management wellness programming. Ability to build strong relationship with groups in a changing environment   High standard of performance while pursuing aggressive goals Principled approach to business and sound business ethics    

Application Instructions

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