Job Description

Blue Cross Blue Shield of Arizona is a local, independent Blue Cross Blue Shield Association and a not-for-profit health insurance company headquartered in Phoenix. Founded in 1939, the company has more than 1,800 dedicated employees throughout its Phoenix, Tucson, Chandler and Flagstaff offices. Providing health insurance products, services and networks to more than 1 million Arizonans, Blue Cross Blue Shield of Arizona offers various health plans for individuals, families, and small and large businesses. Blue Cross Blue Shield of Arizona also offers Medicare supplement plans to individuals over age 65.

Blue Cross Blue Shield of Arizona helps to fulfill its mission of improving the quality of life of Arizonans by delivering a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.

Internal use only-grade 27

Collaborate with the business leaders to analyze workflow, develop integrity reporting, and implement process improvements for the area.  This position will advocate for new ways of doing things based on data analysis and ongoing reporting.  Bring to area management any best practices than can be evaluated and subsequently implemented. The individual will continuously review and develop optimal data metrics and measures and how it results in increased productivity and higher satisfaction.


Required Work Experience
  • 3 years of experience in data mining and reporting
  • 3 years of experience in healthcare or insurance field
  • 1 year of experience in project management/process improvement
  • 3 years of experience in quality management or operations field

Required Education

  • High-School Diploma or GED in general field of study

Required Licenses

  • N/A

Required Certifications

  • N/A


Preferred Work Experience
  • 5 years of experience in a healthcare related field with an emphasis on Business Analysis
  • 5 years of experience in a research, computer science, reporting and/or statistical field

Preferred Education

  • Bachelor’s Degree in business, computer science, mathematics, or statistics field of study

Preferred Licenses

  • N/A
Preferred Certifications
  • Six Sigma Green Belt Certification
  • Business Analyst Certification

  • Responsible for partnering with the business operations management to develop and maintain productivity strategies and measures
  • Suggest alternative methods and procedures in solving problems and meeting changing measurement and data needs
  • Identify process improvements during the measurements process and bring to area management’s attention
  • Analyze reports and data for aberrancies, reasonability and accuracy and provide recommendation for problem resolution to management
  • Perform high level and detailed analyses on metrics to identify patterns and trends that do not support desired results
  • Define and establish data measurement policies. Provide education of these policies to internal customers
  • Coach and train the operations managers on the use of productivity measurement systems and related data metrics
  • Translate business needs into user requirements and document them for the technical team
  • Proactively identify continuous process improvements and work with team(s) to implement
  • Assist operations management in defining services levels and measuring the satisfaction of customer and key influencers with selected processes
  • Train, mentor, coach and challenge process owners on continuous process improvements
  • Work with business unit managers and other OE Process Analysts to ensure best practices are shared across the organization
  • The position requires a full-time work schedule.  Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements.
  • Perform all other duties as assigned



Required Job Skills

  • Advanced word processing, spreadsheet, database, analytic and reporting software
  • Intermediate mathematics
  • Basic programming language and operating systems
  • Advanced PC proficiency

Required Professional Competencies

  • Advanced data mining and analysis skills
  • Advanced analysis skills in observing, reporting and documenting processes at a detailed level to make decisions based off of data
  • Detail-oriented with ability to question existing data parameters, definitions and data flows, then track an issue back to its source
  • Capable of investigative and analytical research
  • Strong organizational and planning skills
  • Proficiency in process improvement
  • Basic project lead or project management skills
  • Maintain confidentiality and privacy

Required Leadership Experience and Competencies

  • Advanced organizational skills and attention to detail
  • Strong interpersonal and oral communications skills
  • Presentation skills
  • Ability to develop tactical plans
  • Facilitate and resolve customer requests and inquiries for all levels of management within the Corporation.


Preferred Job Skills

  • Intermediate programming language and operating systems

Preferred Professional Competencies

  • Skilled project lead or project management skills

Preferred Leadership Experience and Competencies

  • N/A

Our Commitment

BCBSAZ does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.

Thank You

Thank you for your interest in Blue Cross Blue Shield of Arizona.  For more information on our company, see  If interested in this position, please apply.

Imagine doing life-changing work and helping more than one million Arizonans live healthier and longer lives. That’s the kind of satisfaction you’ll find when you work here. Our exceptional teams in Phoenix, Tucson, Chandler, and Flagstaff have been transforming healthcare for more than 80 years. Explore what's possible with a career at Blue Cross® BlueShield® of Arizona

Posted 3 Days Ago

Full time


Application Instructions

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