Job Description

Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy. AZ Blue offers a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.

At AZ Blue, we have a hybrid workforce strategy, called Workability, that offers flexibility with how and where employees work. Our positions are classified as hybrid, onsite or remote. While the majority of our employees are hybrid, the following classifications drive our current minimum onsite requirements:

  • Hybrid People Leaders: must reside in AZ, required to be onsite at least twice per week

  • Hybrid Individual Contributors: must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per week

  • Hybrid 2 (Operational Roles such as but not limited to: Customer Service, Claims Processors, and Correspondence positions): must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per month

  • Onsite: daily onsite requirement based on the essential functions of the job

  • Remote: not held to onsite requirements, however, leadership can request presence onsite for business reasons including but not limited to staff meetings, one-on-ones, training, and team building

Please note that onsite requirements may change in the future, based on business need, and job responsibilities. Most employees should expect onsite requirements and at a minimum of once per week.

Purpose of the job

Responsible for managing the Operations Performance Office including collaborating with executive and business leadership.  Works with the Executive Leadership team, Vice Presidents and General Managers to ensure alignment of business objectives, tracks internal and external commitments and supports the execution of business plans. Works with business partners internally and externally to develop and monitor metrics of success and create solutions that remove barriers to ensure business goals are achieved.  Facilitates information exchange and issue resolutions between internal business partners. Responsible for designing internal and external communications as well as establishing a market-facing thought leadership position for the Chief Operations Performance Officer.

REQUIRED QUALIFICATIONS

Required Work Experience
  • 8 years of experience in healthcare operations
  • 5 years of management experience, including major project development
  • 5 years of experience in developing short- and long-range strategic plans, financial reporting, forecasting, and budgeting
Required Education
  • Bachelor’s degree in business, healthcare administration, finance, or related field
Required Licenses
  • N/A
Required Certifications
  • N/A

PREFERRED QUALIFICATIONS

Preferred Work Experience
  • 10 years of experience in healthcare operations, sales, marketing, and product development
  • 8 years of management experience
  • 8 years of experience in developing short- and long-range strategic plans, financial reporting, forecasting, and budgeting
  • 2 years of experience working on or with Agile teams
  • 2 years of experience with data management/integration and contract negotiations
Preferred Education
  • Master’s degree in business, healthcare administration, or related field
Preferred Licenses
  • N/A
Preferred Certifications
  • N/A
 

ESSENTIAL job functions AND RESPONSIBILITIES

  • Advise, document, track and at times execute work plans for business areas inclusive of both internal and external deliverables. 
  • Support the Chief Operations Performance Officer in the development and evolution of operations and performance strategies.
  • Monitor projects, ensuring the program meets milestones, deliverables, budget and objectives.
  • Provide expert knowledge of roadmaps and strategic view of dependencies and program solution delivery.
  • Manage requirements, strategic projects, reports, analysis, and deadlines, and coaches on implementation requirements.
  • Assist in managing the day-to-day performance activities for BCBSAZ. This includes service operations, performance and information technology.
  • Work with partners across the organization to build team relationships aligned with internal and external expectations of operations, information technology and performance delivery.
  • Work collaboratively with various areas of the organization to provide data support, analysis, tracking, trending, reporting, and recommendations to drive the decision-making and prioritization of operations and performance initiatives.

OVERALL

  • Monitor quality performance measures, develop and maintain effective workflows, and maximize system efficiencies.
  • Oversee use of corporate funds including budgeting, financial management, and reporting. Identify opportunities to achieve administrative efficiencies while maintaining service.
  • Maintain effective working relationships to ensure teamwork in achieving corporate goals.
  • Coordinate activities between multiple divisions to achieve desired results.
  • Support BCBSAZ’s Core Value of maintaining a heritage of service, by volunteering with, serving on, and supporting multiple Boards of Directors within the community.
  • The position requires a full-time work schedule and has onsite work requirements. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements. Primary work location is the Phoenix campus.
  • Perform all other duties as assigned.
  • Candidates must reside in AZ and may require local (West Region) travel.

REQUIRED COMPETENCIES

Required Job Skills

  • Expert written and verbal communications.
  • Basic PC proficiency.
  • Basic skill in word processing, presentation, and spreadsheet software.
  • Basic skill using departmental BCBSAZ and BCBSA software.

Required Professional Competencies

  • Comfort in new ventures,
  • Ability to make decisions.
  • Collaborative style, coupled with an unwillingness to accept "no" and a natural aptitude for creative solutions.
  • Ability to quickly identify, troubleshoot, and resolve issues.
  • Management skills in an operationally changing environment, with drive for results based on planned objectives.
  • Oversight of and ability to interpret and approve financial statements.
  • Strong understanding of issues facing the healthcare industry and ability to assess risk and opportunities to BCBSAZ.
  • Strong analytical and problem-solving skills.
  • Knowledge of project management and process improvement methodologies, decision-making tools, planning tools, and data analysis tools.
  • Knowledge of technology operations, employment laws, privacy laws, and ERISA
  • Strong negotiating skills and the ability to manage complex contractual arrangements. 
  • Strong customer service skills.
  • Interpersonal skills that allow for harmonious relationships with providers, members and coworkers.
  • Recognize strategic opportunities and use data to make timely and sound decisions.
  • Flexibility and willingness to adjust to shifting demands/priorities.
  • Ability and experience to assimilate multiple new functions, services, projects and systems while maintaining existing systems and programs.

Required Leadership Experience and Competencies

  • High standard of performance while pursuing aggressive goals
  • Principled leadership and sound business ethics

PREFERRED COMPETENCIES

Preferred Job Skills

  • Advanced PC proficiency.
  • Advanced skill in word processing, presentation, and spreadsheet software.

Preferred Professional Competencies

  • Knowledge of Agile methods    

Preferred Leadership Experience and Competencies

  • N/A

Our Commitment

AZ Blue does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.

Thank you for your interest in Blue Cross Blue Shield of Arizona.  For more information on our company, see azblue.com.  If interested in this position, please apply.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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