Job Description

Blue Cross Blue Shield of Arizona is a local, independent Blue Cross Blue Shield Association and a not-for-profit health insurance company headquartered in Phoenix. Founded in 1939, the company has more than 1,800 dedicated employees throughout its Phoenix, Tucson, Chandler and Flagstaff offices. Providing health insurance products, services and networks to more than 1 million Arizonans, Blue Cross Blue Shield of Arizona offers various health plans for individuals, families, and small and large businesses. Blue Cross Blue Shield of Arizona also offers Medicare supplement plans to individuals over age 65.

Blue Cross Blue Shield of Arizona helps to fulfill its mission of improving the quality of life of Arizonans by delivering a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.

Internal Use Only:

Level 1 Digital Product Owner I (grades 30)

Level 2 Digital Product Owner II (grade 31)

PU R P O S E O F T H E J O B The Digital Product Owner creates the vision and provides direction in executing business integration of all digital initiatives, including web site development, mobile platform and presence, creative development, content management, self-service adoption, interactive customer/stakeholders communications, and ongoing maintenance of assigned digital application(s).

Q U A L I F I C A T I O N S REQUIRED QUALIFICATIONS

Required Work Experience

Level 1

2 years Experience in digital product ownership, website management, digital marketing, or technology.

1 year Experience conducting user research through surveys, interviews and workshops, and uncovering trends and opportunities through analytics. Working with personas, user flows and product/feature roadmaps

0 years Experience working with personas, user flows, and product/feature roadmaps 2 year

2 years Experience with agile concepts, especially with defining epics and use cases to inform feature design and development, and what success looks like.

2 years Experience in project management and working with Agile / Scrum work environments as a product owner, writing user stories and following the development process through user story acceptance.

Level 2

4 years Experience in digital product ownership, website management, digital marketing, or technology.

3 years Experience conducting user research through surveys, interviews and workshops, and uncovering trends and opportunities through analytics. Working with personas, user flows and product/feature roadmaps

2 years Experience working with personas, user flows, and product/feature roadmaps 2 year

4 years Experience with agile concepts, especially with defining epics and use cases to inform feature design and development, and what success looks like.

4 years Experience in project management and working with Agile / Scrum work environments as a product owner, writing user stories and following the development process through user story acceptance.

2. Required Education * High-School Diploma or GED in general field of study

3. Required Licenses * N/A

4. Required Certifications * Achievement of agile product owner certification within 12 months of placement

Preferred Work Experience

Level 1

4 years Experience in digital product ownership, website management, digital marketing, or technology.

2 year Experience conducting user research through surveys, interviews and workshops, and uncovering trends and opportunities through analytics. Working with personas, user flows and product/feature roadmaps

0 years Experience working with personas, user flows, and product/feature roadmaps 2 year

3 years Experience with agile concepts, especially with defining epics and use cases to inform feature design and development, and what success looks like.

3 years Experience in project management and working with Agile / Scrum work environments as a product owner, writing user stories and following the development process through user story acceptance.

Level 2

6 years Experience in digital product ownership, website management, digital marketing, or technology.

4 years Experience conducting user research through surveys, interviews and workshops, and uncovering trends and opportunities through analytics. Working with personas, user flows and product/feature roadmaps

4 years Experience working with personas, user flows, and product/feature roadmaps 2 year

5 years Experience with agile concepts, especially with defining epics and use cases to inform feature design and development, and what success looks like.

5 years Experience in project management and working with Agile / Scrum work environments as a product owner, writing user stories and following the development process through user story acceptance.

Preferred Education

Bachelor’s Degree in Computer Science, Information Systems, Business, or related field (Levels 1 - 2)

Master’s Degree in Computer Science, Information Systems, Business, or a related field (Level 3)

Preferred Licenses

N/A

Preferred Certifications

Certified Product Owner (All levels)

Advanced Certified Product Owner (Level II, III)

Project Management Certification (PMP) (All levels)
 

ESSENTIAL job functions AND RESPONSIBILITIES

Level 1 - Performs job functions with moderate supervision

Lead, collaborate, and motivate a cross-functional teams to develop, execute and release in alignment with product roadmap and corporate initiatives

Create and maintain the product vision and roadmap by taking inputs from key stakeholders

Responsible for articulating the business needs and requirements into high-quality epics, features, user stories.

Accountable to consistently maintain and refine the product backlog and ensure the creation and prioritization of user stories with detailed and well vetted acceptance criteria

Prioritize features based on highest value in delivering valuable user experiences

Develop a deep understanding of the customer and product needs

Interface with internal/external customers and clearly communicate complex technical topics to non-technical audiences

Work within the scrum teams on a daily basis to set clear direction and expectations, articulate business requirements, remove roadblocks, and provide subject matter expertise through constant communication and collaboration with the delivery team, designers, and business stakeholders.

Actively participate in Sprint ceremonies and partner with Scrum Master in supporting agile framework

Partner with the UX/UI designer in creation and reviewing concept designs and wireframes

Create and review test cases against user story acceptance criteria

Develop test plans, perform testing and post-production validation.

Create release notes for stakeholders and update training documents for production support team

Level 2 - Performs job functions with minimum oversight (in addition to level 1 activities)

Lead, instruct, direct, and check the work of other team members

Assist management in project support and project resource planning

Define product vision, road-map and growth opportunities

Facilitate and/or create new procedures and processes that support advancing technologies or capabilities

Evaluate high-level project information and assess project components to forecast work effort required

Provide peer-level review and mentoring to level 1

Ensure Service Level Agreements between department and operational or technical areas are met

Enhance and manage reporting/data analysis on key Digital Product performance indicators as they apply to major business performance measures

Assure that proper change management protocols are followed to maximize benefit and alleviate unnecessary disruption in the organization and our customers

Act as primary operational contact for internal and external customers when needed / in the absence of manager.

Research and analyze market, the users, and the roadmap for the product

Level 3 - Performs job functions in a lead capacity and mentors’ peers

Support manager in the oversight of business activities related to the planning and tactical execution

Provide leadership and mentorship to team members in the areas of external research and benchmarking, business analysis, and implementation of electronic solutions to our customers

Be the champion and advocate best user experience practices within digital channels

Enhance and manage reporting/data analysis on key Digital Product performance indicators as they apply to major business performance measures

Assure that proper change management protocols are followed to maximize benefit and alleviate unnecessary disruption in the organization and our customers

Ensure the existence of documented department policies and procedures. Assures quality of review through peer quality review functions throughout the department

Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort; provide the team with a vision of the project objectives

Coach and help develop team members; Facilitate problem solving and collaboration

Act as primary operational contact for internal and external customers when needed / in the absence of manager

Ensure Service Level Agreements between department and operational or technical areas are met

Lead, develop and mentor staff by providing opportunities for growth through delegation, training, and assignment to various project teams

Inform manager of any issues impacting the efficient and effective performance of the department including system, resource, and informational barriers; Provide timely feedback to team member on performance

Assist manager in the day-to-day operations of the department

ALL LEVELS

Each progressive level includes the ability to perform the essential functions of any lower levels and mentor employees in those levels.

Maintain up-to-date knowledge of developments in technology-related industries

Participate in corporate quality programs

The position requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements.

Perform all other duties as assigned

REQUIRED COMPETENCIES

Required Job Skills (Applies to All Levels)

Knowledge of digital products and usability best practices.

Excellent organizational and time management skills

Interpersonal and oral communication skills

Sharp analytical and problem-solving skills

Creative thinker with a vision

Attention to details

Required Professional Competencies (Applies to All Levels)

The ability to communicate at all levels, the role will require the Product Owner to be able to communicate effectively with their team, a peer network of stakeholders, senior executives, technical resources as well as staff in other countries.

Analytical skills to support independent and effective decisions

Use analytics, research, and usability testing to improve user experience and support business goals.

Conceptualize and create intuitive, engaging, and brand-consistent websites, mobile applications, and voice portals. Recognize key site and industry trends that influence digital (online and mobile) experience.

Analyze seemingly disparate and unconnected information and translate it into customer experiences and business requirements. Proficiency in business process design and bridging design to technology solutions.

Prioritize tasks and work with multiple priorities, sometimes under limited time constraints. Perseverance in the face of resistance or setbacks.

Effective interpersonal skills and ability to maintain positive working relationship with others.

Verbal and written communication skills and the ability to interact professionally with a diverse group of executives, managers, and subject matter experts.

Systems research and analysis.

Creative judgment and ability to think strategically. Conceptual and tactical planning skills.

Knowledge of business requirements development and user acceptance testing. Ability to strategize, prioritize and execute against established eChannel roadmap. Maintain confidentiality and privacy

Analytical knowledge to generate reports based on available data and make decisions based on reported data

Required Leadership Experience and Competencies (Applies to All Levels)

Facilitate and resolve customer requests and inquiries for all levels of management within the Corporation.

Build synergy with a diverse team in an ever changing environment.

PREFERRED COMPETENCIES

Preferred Job Skills (Applies to All Levels)

Advanced skill in use of office equipment, including copiers, fax machines, scanner and telephones

Advanced PC proficiency

Advanced proficiency in spreadsheet, database and word processing software

Preferred Professional Competencies (Applies to All Levels)

Advanced systems research and analysis expertise

Advanced knowledge and experience of user story development and user acceptance testing.

Work with ambiguous and conflicting information while keeping focused on the end goal

Preferred Leadership Experience and Competencies (Applies to Levels 2 - 3)

Ability to provide mentoring to team members and peers

Ability to build lesson plans and deliver to team members

Our Commitment

BCBSAZ does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.

Thank You

Thank you for your interest in Blue Cross Blue Shield of Arizona.  For more information on our company, see azblue.com.  If interested in this position, please apply.


Imagine doing life-changing work and helping more than one million Arizonans live healthier and longer lives. That’s the kind of satisfaction you’ll find when you work here. Our exceptional teams in Phoenix, Tucson, Chandler, and Flagstaff have been transforming healthcare for more than 80 years. Explore what's possible with a career at Blue Cross® BlueShield® of Arizona



Posted 26 Days Ago

Full time

R791

Application Instructions

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