DevOps Engineer I-IV (Cloud Technologies)

Blue Cross Blue Shield of Arizona is a local, independent Blue Cross Blue Shield Association and a not-for-profit health insurance company headquartered in Phoenix. Founded in 1939, the company has more than 1,800 dedicated employees throughout its Phoenix, Tucson, Chandler and Flagstaff offices. Providing health insurance products, services and networks to more than 1 million Arizonans, Blue Cross Blue Shield of Arizona offers various health plans for individuals, families, and small and large businesses. Blue Cross Blue Shield of Arizona also offers Medicare supplement plans to individuals over age 65.

Blue Cross Blue Shield of Arizona helps to fulfill its mission of improving the quality of life of Arizonans by delivering a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.

Purpose of the Job

Serves as a DevOps Engineer supporting a dedicated DevOps team. This role will be responsible for applying DevOps best practices and ideas to include testability, repeatability, and automation, and be able to provide skill uplift, knowledge transfer and sharing of DevOps concepts and best practices to various agile team members.

Essential Job Functions and Responsibilities

Level 1 – Performs job functions under general supervision or peer review

Level 2 - Performs job functions with moderate supervision and peer review (in addition to level 1 skills)

Level 3 - Performs job functions with minimal supervision (in addition to levels 1 and 2 skills)

Level 4 - Performs job functions with no supervision (in addition to levels 1, 2 and 3 skills)

BCBSAZ does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.

Required Work Experience

Required Education

• High School Diploma or GED in general field of study (all levels)

  Preferred Work Experience

Preferred Education

• Bachelor’s Degree in Computer Science, Information Systems, Business, or related field (All Levels)

  Preferred Licenses / Certifications

• DevOps Engineer and/or Site Reliability Engineer

  Required Job Skills (Applies to All Levels)

• Configuration Management skills using Chef or Puppet
• Infrastructure automation skills using Terraform or similar
• CICD pipeline creation using Jenkins or similar
• Manage release workflows using XLRelease or similar
• Proficient using PC
• Proficient in spreadsheet, database, flow charting, and  word processing software
• Working knowledge of current software protocols and Internet standards
• Excellent IT troubleshooting skills
• Knowledge of data privacy practices and laws, including HIPAA regulations related to data security
• Willing to work under different technologies and take up new technology responsibilities outside core skills

  Required Professional Competencies (Applies to All Levels)

• Ability to prioritize tasks and work with multiple priorities, sometimes under limited time constraints.
• Perserverance in the face of resistance or setbacks.
• Effective interpersonal skills and ability to maintain positive working relationship with others.             
• Proficient Verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
• Working with and managing third parties
• Ability to maintain confidentiality and privacy
• Comfortable with collaboration, open communication and reaching across functional borders
• Ability to work under pressure in a fast paced environment and meet tight deadlines
• Ability to act independently to drive IT goals and change

  Preferred Job Skills (Applies to All Levels)

• Strong Configuration Management skills using Chef
• Strong Infrastructure automation skills using Terraform
• Ability to create CICD pipeline using Jenkins
• Ability to manage release workflows using XLRelease
• Understanding of High Availability and Disaster Recovery
• Any Azure Certification
• Familiarity with Healthcare industry
• Ability to conduct interview sessions

  Preferred Professional Competencies (Applies to All Levels)

• Advanced systems research and analysis expertise
• Solid technical ability and problem solving skills
• Knowledge of Health Care Provider industry

  Preferred Leadership Experience and Competencies (Applies to Level 4)

• Ability to provide mentoring and peer review to team members
• Ability to build lesson plans and deliver to team members
• Ability to lead DevOps transformations