Job Description

Blue Cross Blue Shield of Arizona is a local, independent Blue Cross Blue Shield Association and a not-for-profit health insurance company headquartered in Phoenix. Founded in 1939, the company has more than 1,800 dedicated employees throughout its Phoenix, Tucson, Chandler and Flagstaff offices. Providing health insurance products, services and networks to more than 1 million Arizonans, Blue Cross Blue Shield of Arizona offers various health plans for individuals, families, and small and large businesses. Blue Cross Blue Shield of Arizona also offers Medicare supplement plans to individuals over age 65.

Blue Cross Blue Shield of Arizona helps to fulfill its mission of improving the quality of life of Arizonans by delivering a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.

Internal use only-grade 29-30

The Change Management Specialist will focus on the people side of change, as well as change impacts to business processes, systems, and technologies.  The Change Practitioner will create and deliver strategies and plans to help employees maximize the adoption of new programs. Plays a key role in implementing fast and effective change across the company, helping people to adapt to organizational and systems changes. This role must have a high degree of change management expertise, project management experience, collaboration skills, and a strong client service orientation.

REQUIRED QUALIFICATIONS

Required Work Experience

  • 3 years experience applying and implementing organizational change management methodologies

Required Education

  • High School Diploma or GED

Required Licenses

  • N/A

PREFERRED QUALIFICATIONS

Preferred Work Experience

  • 4 years experience implementing/leading successful major change initiatives  
  • 1 year experience in the health insurance industry or health care
  • 2 years management experience

Preferred Education

  • Bachelor's Degree in communications, or any related field of study

Preferred Licenses

  • N/A

Preferred Certifications

  • Change Management Certification (Prosci or other)
  • Project Management Certification (PMP or other)

ESSENTIAL job functions AND RESPONSIBILITIES

  • Develops and implements employee-focused change management strategies, meant to improve organizational effectiveness and drive business results through the thoughtful use of appropriate change management tools and techniques
  • Collaborates with client teams and more senior change management personnel to identify opportunities for strategic change
  • Creates timelines and project plans detailing the change management process
  • Engages senior management and/or stakeholders in the communication of changes to employees
  • Identify gaps in employee knowledge or competency needed to support future-state processes and recommends potential training activities
  • Identifies barriers to change adoption and initiates remediation to ensure smooth and successful adoption of new organizational, technological, or other change initiatives
  • Evaluate organizational capability by assessing change readiness and capacity, and identify dependencies and risks of potential scenarios and options
  • Apply change management processes and tools to create plans which support adoption of changes required by a project or initiative
  • Partner with appropriate internal teams to support the implementation of change management plans
  • Complete change management assessments
  • Identify, analyze, and prepare risk mitigation tactics
  • Create, implement and/or support implementation of actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan
  • Complete change management assessments
  • Support organizational design and definition of roles and responsibilities
  • Integrate change management activities into project plan, track, and report issues
  • Define and measure success metrics and monitor change progress
  • Support change management at the organizational level
  • Manage the change portfolio in collaboration with Strategic Planning and the Project Management Office
  • The position requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements.
  • Perform all other duties as assigned

REQUIRED COMPETENCIES

Required Job Skills

  • Intermediate skill in use of office equipment, including copiers, fax machines, scanner and telephones
  • Intermediate proficiency in presentation, spreadsheet, word processing, and project management software
  • Intermediate PC proficiency, system navigation
  • Intermediate ability to use collaboration/meeting tools such as Teams or Zoom

Required Professional Competencies

  • Intermediate organizational skills and strong attention to detail
  • Ability to plan for and manage multiple priorities and projects while driving toward deadlines
  • Strong ability to investigate, analyze and solve complex problems/issues
  • Strong ability to build collaborative relationships
  • Ability to identify and seek needed information/research skills
  • Strong ability to work as part of a team
  • Conceptual thinking skills
  • Customer/client orientation or focus
  • Strong interpersonal skills
  • Familiarity with project management approaches, tools and phases of the project lifecycle
  • Demonstrated experience in change management methodologies and implementation of change management processes across projects and/or organizations
  • Ability to liaise with individuals across a wide variety of operational, functional, and technical disciplines
  • Strong written and verbal communication skills, including presentation skills
  • Maintain confidentiality and privacy

Required Leadership Experience and Competencies

  • Strong customer relationship skills
  • A solid understanding of how people go through a change and the change process
  • Ability to lead without authority
  • Demonstrated ability to exercise initiative, remain motivated in the face of obstacles, and drive for results

PREFERRED COMPETENCIES

Preferred Job Skills

  • Expert PC proficiency, system navigation
  • Expert proficiency in presentation, spreadsheet, word processing, and project management software
  • Expert ability to use collaboration/meeting tools such as Teams or Zoom

Preferred Professional Competencies

  • Project Management certification (PMP or other)
  • Change Management Certification (PROSCI or other)

Preferred Leadership Experience and Competencies

  • N/A

Our Commitment

BCBSAZ does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.

Thank You

Thank you for your interest in Blue Cross Blue Shield of Arizona.  For more information on our company, see azblue.com.  If interested in this position, please apply.


Imagine doing life-changing work and helping more than one million Arizonans live healthier and longer lives. That’s the kind of satisfaction you’ll find when you work here. Our exceptional teams in Phoenix, Tucson, Chandler, and Flagstaff have been transforming healthcare for more than 80 years. Explore what's possible with a career at Blue Cross® BlueShield® of Arizona



Posted 16 Days Ago

Full time

R988

Application Instructions

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