Job Description

Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy. AZ Blue offers a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.


The Change Management Specialist will focus on the people side of change, as well as change impacts to business processes, systems, and technologies.  The Change Practitioner will create and deliver strategies and plans to help employees maximize the adoption of new programs. Plays a key role in implementing fast and effective change across the company, helping people to adapt to organizational and systems changes. This role must have a high degree of change management expertise, project management experience, collaboration skills, and a strong client service orientation.


Required Work Experience

  • 3 years experience applying and implementing organizational change management methodologies. Change mgmt/Prosci certification highly preferred

Required Education

  • High School Diploma or GED

Required Licenses

  • N/A


Preferred Work Experience

  • 4 years experience implementing/leading successful major change initiatives
  • 1 year experience in the health insurance industry or health care
  • 2 years management experience

Preferred Education

  • Bachelor's Degree in communications, or any related field of study

Preferred Licenses

  • N/A

Preferred Certifications

  • Change Management Certification (Prosci or other)
  • Project Management Certification (PMP or other)


  • Develops and implements employee-focused change management strategies, meant to improve organizational effectiveness and drive business results through the thoughtful use of appropriate change management tools and techniques
  • Collaborates with client teams and more senior change management personnel to identify opportunities for strategic change
  • Creates timelines and project plans detailing the change management process
  • Engages senior management and/or stakeholders in the communication of changes to employees
  • Identify gaps in employee knowledge or competency needed to support future-state processes and recommends potential training activities
  • Identifies barriers to change adoption and initiates remediation to ensure smooth and successful adoption of new organizational, technological, or other change initiatives
  • Evaluate organizational capability by assessing change readiness and capacity, and identify dependencies and risks of potential scenarios and options
  • Apply change management processes and tools to create plans which support adoption of changes required by a project or initiative
  • Partner with appropriate internal teams to support the implementation of change management plans
  • Complete change management assessments
  • Identify, analyze, and prepare risk mitigation tactics
  • Create, implement and/or support implementation of actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan
  • Complete change management assessments
  • Support organizational design and definition of roles and responsibilities
  • Integrate change management activities into project plan, track, and report issues
  • Define and measure success metrics and monitor change progress
  • Support change management at the organizational level
  • Manage the change portfolio in collaboration with Strategic Planning and the Project Management Office
  • The position requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements.
  • Perform all other duties as assigned


Required Job Skills

  • Intermediate skill in use of office equipment, including copiers, fax machines, scanner and telephones
  • Intermediate proficiency in presentation, spreadsheet, word processing, and project management software
  • Intermediate PC proficiency, system navigation
  • Intermediate ability to use collaboration/meeting tools such as Teams or Zoom

Required Professional Competencies

  • Intermediate organizational skills and strong attention to detail
  • Ability to plan for and manage multiple priorities and projects while driving toward deadlines
  • Strong ability to investigate, analyze and solve complex problems/issues
  • Strong ability to build collaborative relationships
  • Ability to identify and seek needed information/research skills
  • Strong ability to work as part of a team
  • Conceptual thinking skills
  • Customer/client orientation or focus
  • Strong interpersonal skills
  • Familiarity with project management approaches, tools and phases of the project lifecycle
  • Demonstrated experience in change management methodologies and implementation of change management processes across projects and/or organizations
  • Ability to liaise with individuals across a wide variety of operational, functional, and technical disciplines
  • Strong written and verbal communication skills, including presentation skills
  • Maintain confidentiality and privacy

Required Leadership Experience and Competencies

  • Strong customer relationship skills
  • A solid understanding of how people go through a change and the change process
  • Ability to lead without authority
  • Demonstrated ability to exercise initiative, remain motivated in the face of obstacles, and drive for results


Preferred Job Skills

  • Expert PC proficiency, system navigation
  • Expert proficiency in presentation, spreadsheet, word processing, and project management software
  • Expert ability to use collaboration/meeting tools such as Teams or Zoom

Preferred Professional Competencies

  • Project Management certification (PMP or other)
  • Change Management Certification (PROSCI or other)

Preferred Leadership Experience and Competencies

  • N/A

Our Commitment

AZ Blue does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.

Thank you for your interest in Blue Cross Blue Shield of Arizona.  For more information on our company, see  If interested in this position, please apply.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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