Care Center Manager II - Chandler/Gilbert (Onsite)

About Prosano Health Solutions:

Prosano Health Solutions, in partnership with Blue Cross Blue Shield of Arizona, has launched an Advanced Primary Care model with a clear mission: To Inspire Health and Make it Easy. Our goal is to deliver affordable, convenient, and personalized care to the communities we serve. Our Advanced Primary Care model is focused on providing a signature patient experience which will raise the bar in both the delivery of care, and by ensuring health equity is top of mind. And, in every market we serve, we assure that a customized, high-value system of care is available for our members. Together, we will set the standard for how healthcare can and should be delivered in our State.

Why Join Our Team?

Here’s the fun part. We are growing our team. The team will include people who share our passion and deep commitment to taking the primary care experience to a new level. Our team is unified in providing not only comprehensive care, but a truly exceptional patient experience, leaving our patients with the lasting impression of trust and compassion. We realize we can do great things by working together and adapting processes to provide the best possible care for people. Together, we will improve the health within our communities and make a difference in people’s lives. 

If you share this vision and desire to do something different...we look forward to talking to you!

For more information, please reach out to our Talent Acquisition team.

Working hours include morning, night, or weekend hours.

The position will require working 100% on-site at the Care Canter location.

You Will:

• Under the direction of your leader and in partnership with the Care Center lead physician and the executive leadership team, this person will be responsible for and facilitate day-to-day clinical operations within the Care Center, including facility opening and closing, managing patient, staff and provider interactions and overall operations.
• Oversee the operational efficiency and quality of care center services, including direct supervision of medical assistants and patient experience coordinators and other staff as determined by your leader.
• Manages and oversees human resources functions, such as hiring, onboarding, and training, and ongoing performance management to build and develop a high=performing team committed to service excellence. While the role won’t exclusively oversee these activities the successful candidate will work collaboratively with the team to ensure these responsibilities are carried out effectively.
• Collaborate closely with the Care Center team to ensure the Care Center’s performance in effective value-based care and are aligned with Key Performance Indicators (KPIs).
• In cooperation with Care Center team, ensures staff meetings and huddles meet Prosano’s ‘Healthy Huddle’ experience standards.
• Oversee systems and processes vital to the Care Center operations, including scheduling, workflow, and supply management systems,
• Be an ambassador in the local community - building relationships with other healthcare providers, social/community organizations, and marketing partners
• Other duties as assigned
• Working hours include morning, night, or weekend hours

You Have:

• High School Diploma
• Greater tthan 3 years in progressive health care experience. Basic Life Safety (BLS) Certification required within 30 days of hire.
• Excellent patient or customer service and communication skills
• Demonstrate a history of excellence in staff culture and development
• Active Arizona Fingerprint Clearance Card

Our Commitment

Prosano Health Solutions does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.

Thank you for your interest in Prosano Health Solutions.  If interested in this position, please apply.