Job Description

Blue Cross Blue Shield of Arizona is a local, independent Blue Cross Blue Shield Association and a not-for-profit health insurance company headquartered in Phoenix. Founded in 1939, the company has more than 1,800 dedicated employees throughout its Phoenix, Tucson, Chandler and Flagstaff offices. Providing health insurance products, services and networks to more than 1 million Arizonans, Blue Cross Blue Shield of Arizona offers various health plans for individuals, families, and small and large businesses. Blue Cross Blue Shield of Arizona also offers Medicare supplement plans to individuals over age 65.

Blue Cross Blue Shield of Arizona helps to fulfill its mission of improving the quality of life of Arizonans by delivering a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.

Level 1          Business Process Writer I (grade 26)

Purpose of the job

The Business Process Writer job function plans, develops, organizes, writes, and edits operational procedures and manuals including desk level procedures, FAQs, quick reference guides and other supporting documents to internal operational areas. Work performed involves the ability to explain complex information in a clear and concise manner to ensure accuracy and completeness of documentation while collaborating with Commercial and Blue Card Operations staff to ensure accuracy and validity of information written. The Business Process Writer develops and maintains SharePoint as a resource for staff and ensures that all documentation is searchable and easily accessible. This role requires high organizational skills, excellent writing skills, and can participate in the critical thinking process to generate creative ideas.



Required Work Experience
  • 1 year of professional writing experience (Level 1)
  • 1 year of experience in writing for business/operational audiences (Level 2)
  • 1 year of experience in SharePoint or other web based collaborative platform (Level 2)

Required Education

  • High School Diploma

Required Licenses

  • N/A

Required Certifications

  • N/A


Preferred Work Experience
  • 4 years professional writing experience
  • 4 years of experience in writing for business/operational audiences
  • 4 years of experience in SharePoint or other web based collaborative platform

Preferred Education

  • Bachelor’s Degree in general field of study

Preferred Licenses

  • N/A

Preferred Certifications

  • Business Writing certificate


  • Collaborate with various technical leads, business stakeholders, vendors, and subject matter experts to gather the knowledge needed to create required technical documentation
  • Collaborate with Operational Effectiveness Analyst to develop and/or redesign processes and procedures to support the Commercial and Blue Card Operations Department
  • Develop and coordinate activities required to design and administer SharePoint, Yammer, and other documentation venues
  • Conceptualize content, gather ancillary data, key messages, positioning and articulate in a single tone and consistent tense
  • Translate information into sound operating procedures, DLPs, or other business proposals
  • Understand technology and system applications for which documentation is being prepared
  • Collaborate with Business Process Writers to define and document required changes to resolve gaps within the processing systems
  • Follow set processes on formatting standards and turnaround times when developing, updating, or maintaining documentation
  • Solicit input from end users to ensure all documentation aligns with predefined voice and tone requirements
  • Identify, analyze, organize, prioritize, and logically present the complex information needs of stakeholders across multiple projects, functions, and sources
  • Write, edit and proofread materials ensuring quality and consistency with appropriate level of details that are easily understood and readily usable for training courses
  • Scope, track and manage documentation process to ensure that quality documentation is delivered timely
  • Match documentation drafts to original specifications of requirements
  • Facilitate development of standard internal templates for documents such as business processes, desk-top procedures, training material, and quick-reference guides
  • Keep up to date with system developments and IT enhancements to ensure content is being updated
  • Collaborate with Operational Effectiveness Analyst to assist in creating documentation based on trends, operation issues and/or system implementations
  • Gather and analyze the information needs of the end users, while identifying gaps in existing documentation
  • The position requires a full-time work schedule.  Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements
  • Perform all other duties as assigned



Required Job Skills

  • Advanced and persuasive written and communication skills
  • Experienced in translating complex concepts into well-structured narratives
  • Advanced word processing, spreadsheet, and reporting software
  • Advanced in various publishing formats (PDF, online publishing, SharePoint)
  • Strong skills in administering SharePoint sites
  • Capable of creating and editing documents quickly and efficiently
  • Able to learn and navigate document control systems to facilitate document routing and approval
  • Can effectively proofread documents prepared by self and others to ensure content and formatting accuracy
  • Able to write clearly and concisely with strong English background with excellent grammar, good writing skills and knowledge of sentence structure
  • Effective active listening skills
  • Strong ability to translate verbal guidance and process flow diagrams into precise operating instructions

Required Professional Competencies

  • Establish and maintain working relationships in a collaborative team environment
  • Strong customer service skills
  • Ability to adapt to shifting priorities, change, stress and to find appropriate balance between needs of the organization, others and self

Required Leadership Experience and Competencies

  • N/A


Preferred Job Skills

  • Intermediate knowledge of insurance industry
  • Intermediate understanding of medical terminology  
  • Advanced in administering SharePoint sites

Preferred Professional Competencies

  • Present information effectively, both verbal and written and conduct/manage meetings
  • Participate in the development of education/training materials

Preferred Leadership Experience and Competencies

  • N/A

Our Commitment

BCBSAZ does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.

Thank You

Thank you for your interest in Blue Cross Blue Shield of Arizona.  For more information on our company, see  If interested in this position, please apply.

Imagine doing life-changing work and helping more than one million Arizonans live healthier and longer lives. That’s the kind of satisfaction you’ll find when you work here. Our exceptional teams in Phoenix, Tucson, Chandler, and Flagstaff have been transforming healthcare for more than 80 years. Explore what's possible with a career at Blue Cross® BlueShield® of Arizona

Posted Yesterday

Full time


Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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