Job Description

Blue Cross Blue Shield of Arizona is a local, independent Blue Cross Blue Shield Association and a not-for-profit health insurance company headquartered in Phoenix. Founded in 1939, the company has more than 1,800 dedicated employees throughout its Phoenix, Tucson, Chandler and Flagstaff offices. Providing health insurance products, services and networks to more than 1 million Arizonans, Blue Cross Blue Shield of Arizona offers various health plans for individuals, families, and small and large businesses. Blue Cross Blue Shield of Arizona also offers Medicare supplement plans to individuals over age 65.

Blue Cross Blue Shield of Arizona helps to fulfill its mission of improving the quality of life of Arizonans by delivering a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.

Internal Use Only Grade 30-31

Market Size: 300+ SUBS/EE

*     Increases gross revenues through sale of products written primarily through the broker distribution channel. Within the assigned market and territory, directly markets and influences employers and other purchasers and educates, trains, and motivates brokers to promote and sell BCBSAZ products. Develops and maintains effective relationships with brokers, internal operations, and business community in assigned territory

Broker Relationship Management

*     Achieve established sales goals by managing, motivating and training contracted brokers to sell and promote BCBSAZ and ancillary products.

*     Establish and maintain positive working relationships with new and existing brokers and maintain a high level of broker satisfaction for BCBSAZ’s products and processes.
*     Develop formal and informal sales presentations in conjunction with brokers.
*     Coordinate and manage broker advertising campaign and marketing activities according to formal BCBSAZ advertising guidelines and company policy.
*     Identify, recruit and contract with new brokers; provide training and support for newly contracted brokers.
*     Communicate BCBSAZ policies, procedures, processes, and updates to new and existing brokers within assigned territory; identify and provide training to brokers in assigned territory.
*     Successfully coordinate, communicate, and resolve complaints and grievances involving broker activity.
*     Act as a liaison between brokers and internal operations 
*     Conduct semi-annual broker meetings as a forum to inform brokers and receive feedback from brokers.
*     Select brokers for the group broker advisory council per the charter; participate as an active member of the group broker advisory council.

Sales and Territory Management
*     Create and implement sales plans for assigned market and territory to meet personal and corporate sales goals.
*     Prioritize new business opportunities, to maximize sales revenues, membership, retention, and market share.
*     Evaluate, strategize and develop professional sales presentations to brokers, consultants, and employers for selling and retention of groups.
*     Maintain current knowledge of competitive products and health economic trends in order discuss and provide input to prospective clients.
*     Identify and communicate strengths, weaknesses, opportunities, and threats within assigned territory. 
*     Identify and pursue direct sales opportunities for new group business.
*     Professionally represent BCBSAZ in local civic and business organizations. 
*     Complete required reports, documentation, and updates on a timely basis.

*     The position requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements.
*     The position involves varying work schedules, including evenings and weekends, to accommodate broker activities and BCBSAZ events. Occasional overnight travel may be required.  
*     Perform all other duties as assigned.

1.    Required Work Experience

Level I

3 years   Experience in customer service, account management, or sales

Level II

5 years   Experience in customer service, account management, or sales
5 years    Experience in health insurance or managed care sales

Level III

7 years   Experience in customer service, account management, or sales

5 years    Experience in health insurance or managed care sales
3 years    Experience in health insurance sales to large-group customers

2.    Required Education
*     High-School Diploma or GED in general field of study (All Levels)

3.    Required Licenses
*     Within six months of hire as a BDE, employee must hold an active, current, and unrestricted AZ Department of Insurance Life and Health Insurance License (All Levels)
*     Valid Arizona driver license with acceptable driving record (All Levels) 

1.    Preferred Education
*     Bachelor’s degree in business or related field of study (All Levels)
2.    Preferred Licenses
*     Active, current, and unrestricted AZ Department of Insurance Property and Casualty License (All Levels)  

3.    Preferred Certifications
*     Industry Professional Designations (All Levels) 

Required Job Skills

  • Strong written and verbal communications
  • Intermediate PC proficiency
  • Intermediate skill in word processing, presentation, spreadsheet and sales automation software
  • Knowledge of policies, procedures, products, and guidelines necessary to communicate to customers and brokers
  • Knowledge of individual and small group products, including  ancillary lines of coverage (Level 1).
  • Knowledge of group products, including ancillary lines of coverage, and alternate funding strategies (Levels 2 and 3)

Required Professional Competencies

  • Sales  acumen, with a drive for results and success based on planned objectives
  • Ability to deal with the unpredictability of the current environment and minimize variance between predicted and actual outcomes
  • Ability to represent and display professional style, pride, and adhere to dress code and departmental standards
  • Interpersonal skills necessary to meet customer service and departmental standards with brokers, customers, members, and coworkers
  • Ability to communicate and present effectively in a 1-1 or group setting
  • Ability and to assimilate new functions, services, and systems while maintaining existing systems and programs
  • Ability to maintain confidentiality and privacy
  • Ability to recognize strategic opportunities and use data to make timely and sound decisions (Levels 2 and 3)

Required Leadership Experience and Competencies

  • High standard of performance while pursuing aggressive goals
  • Principled approach to business and sound business ethics

Our Commitment

BCBSAZ does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.

Thank You

Thank you for your interest in Blue Cross Blue Shield of Arizona.  For more information on our company, see  If interested in this position, please apply.

Imagine doing life-changing work and helping more than one million Arizonans live healthier and longer lives. That’s the kind of satisfaction you’ll find when you work here. Our exceptional teams in Phoenix, Tucson, Chandler, and Flagstaff have been transforming healthcare for more than 80 years. Explore what's possible with a career at Blue Cross® BlueShield® of Arizona

Posted 30+ Days Ago

Full time


Application Instructions

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