Job Description

Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy. BCBSAZ offers a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.

This remote work opportunity requires residency, and work to be performed, within the State of Arizona

Purpose of the Job

As a vital member of the Business Intelligence team, the Business Intelligence Analyst will support business leadership teams with insightful and actionable analysis of key operational performance metrics utilizing the team’s reports and data sets. The role will analyze key operational data sets/processes, identify trends/events, determine the associated causes, develop potential solution recommendations, and present findings to executive business leadership. The role will also assist with implementation of process improvement recommendations. The individual will continuously review and develop optimal data metrics and measurements to help improve BCBSAZ efficiencies and member experience.



Required Work Experience
  • 2 years of experience in business analysis

  • 2 years of experience in requirements/information gathering

  • 2 years of experience in data analysis or reporting

Required Education

  • Bachelor’s degree or equivalent experience

Required Licenses

  • N/A

Required Certifications

  • N/A


Preferred Work Experience

  • 2-5 years of experience in a healthcare related field

  • 2-5 years of experience in member enrollment services

  • 2-5 years of experience in customer service and contact centers with an emphasis on workforce management

  • 2-5 years of experience in a research, computer science, reporting and/or statistical field

  • 2-5 years of experience in process improvement implementation

Preferred Education

  • Associate's Degree in business, computer science, mathematics, or statistics field of study

Preferred Licenses

  • N/A

Preferred Certifications

  • Six Sigma Green Belt Certification


  • Perform data trending activities using established quality assurance methods. 
  • Will write/run non-routine queries against the data to perform further analysis.
  • Recognize and raise visibility of data variances and anomalies prior to the release of data.
  • Performs relational validations on data records to determine if all attributes of data elements are not in conflict with one another.
  • Partner with business owners to design solutions along with projected benefits
  • Own all assigned projects from inception to implementation
  • Track impact of all implemented projects and asses their effectiveness
  • Investigate data issues found through analysis of reporting.
  • Research, document, and resolve all data related inquiries received from either internal or external customers.
  • Analyzes data output and recommends changes and enhancements to existing reporting, business, procedures and business rules.
  • Suggest alternative methods and procedures in solving problems and meeting changing measurement and data needs.
  • Analyze reports and data for aberrancies, reasonability and accuracy and provide recommendation for problem resolution to management.
  • Perform high level and detailed analyses on metrics to identify patterns and trends that do not support desired results.
  • Define and establish data measurement policies. Provide education of these policies to internal and external customers.
  • Work with internal teams to determine best practice for processes that impact the customer experience.
  • Proactively identify continuous process improvements and work with team(s) to implement. Participate in or lead medium to large projects.
  • Serve as primary contact for internal and external customers when needed or in the absence of manager.
  • Perform all other duties as assigned.
  • The position requires a full-time work schedule.  Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements.



Required Job Skills

  • Advanced analytical skills
  • Excellent verbal and written communication skills
  • Strong presentation skills

Required Professional Competencies

  • Strong data mining and analysis skills
  • Strong analysis skills in observing and documenting processes at a detailed level
  • Detail-oriented with ability to question existing data parameters, definitions and data flows, then track an issue back to its source
  • Analytical knowledge necessary to generate reports based on available data and then make decisions based on reported data
  • Capable of investigative and analytical research
  • Strong organizational and planning skills
  • Proficiency in process improvement
  • Advanced skills in influence, persuasion, negotiation, and problem resolution
  • Strong project management skills

Required Leadership Experience and Competencies

  • Excellent organizational skills and attention to detail
  • Ability to develop tactical plans


Preferred Job Skills

  • Advanced programming language and operating systems
  • Advanced word processing, spreadsheet, database, analytic and reporting software
  • Intermediate mathematics

Preferred Professional Competencies

  • Strong understanding of the service that Health Care professionals provide.

Preferred Leadership Experience and Competencies

  • Facilitate and resolve customer requests and inquiries for all levels of management within the Corporation.

Our Commitment

BCBSAZ does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.

Thank you for your interest in Blue Cross Blue Shield of Arizona.  For more information on our company, see  If interested in this position, please apply.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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