Job Description

Blue Cross Blue Shield of Arizona is a local, independent Blue Cross Blue Shield Association and a not-for-profit health insurance company headquartered in Phoenix. Founded in 1939, the company has more than 1,800 dedicated employees throughout its Phoenix, Tucson, Chandler and Flagstaff offices. Providing health insurance products, services and networks to more than 1 million Arizonans, Blue Cross Blue Shield of Arizona offers various health plans for individuals, families, and small and large businesses. Blue Cross Blue Shield of Arizona also offers Medicare supplement plans to individuals over age 65.

Blue Cross Blue Shield of Arizona helps to fulfill its mission of improving the quality of life of Arizonans by delivering a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.

The Agile Kanban Coach is a highly skilled facilitator and expert in Agile, Kanban and Lean practices. This individual will train and coach teams and business leaders across the company to adopt the values, principles, and best practices of Agile, Kanban and Lean.  The goal is to enable self-organized, high-performance teams that consistently improve delivery of customer value and business outcomes.

The Agile/Kanban Coach will advocate new ways of doing things, challenge conventional wisdom by introducing and demonstrating proven Agile and quality improvement methodologies. Through coaching, mentoring, and facilitation of improvement sessions, the Agile/Kanban Coach will work directly with teams and key stakeholders to identify process improvements opportunities with measurable outcomes.

 

ESSENTIAL job functions AND RESPONSIBILITIES

  • Train, coach and mentor Kanban teams and business leaders in Agile concepts and how to apply them; coach many teams simultaneously
  • Foster a team environment of self-organization, retrospect to continuously learn and improve, with the goal of delivering the highest value to our customers, employees and the business
  • Implement the organizational change management component to ensure successful adoption and institutionalization of new ways of working to drive quality and team productivity
  • Facilitate quality, service and team dynamics improvement sessions such as retrospectives, Lean sessions, and team building events as needed. Identify, suggest, and collaborate with teams on measurable improvements
  • Assist teams in identifying areas of opportunity, defining process changes to incorporate good practices into current processes and solutions to address service delivery improvements and quality/performance outliers
  • Participate in or lead complex problem solving activities to define problems, assess current state root causes, design and test solutions, and implement solutions leading to desired outcomes
  • Help identify and address organizational impediments which limit team productivity and quality
  • Liaise with management, remove blockers, escalate issues and assist teams in grooming/ prioritizing the workload.
  • Anticipate and mitigate risks and issues, address challenges and escalate to appropriate parties where required
  • Partner and proactively communicate across multiple groups to facilitate transparency and gain buy in
  • Coach business leaders to understand Agile and change the way they engage with Agile teams to ensure more value is delivered to the organization
  • Be agile in the implementation of Agile – build, test, iterate with a goal of continuous improvement
  • Build, lead and motivate a strong team of Agile coaches
  • Define, publish and educate the organization on key metrics that show the progress of the transformational effort (Agile maturity, value delivery and team effectiveness), and its benefit to the organization
  • Communicate with management at all levels regarding the progress of Agile transformations and service delivery improvements within their teams
  • The position requires a full-time work schedule.  Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements
  • Perform all other duties as assigned.
 

BCBSAZ does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.



REQUIRED QUALIFICATIONS

  1. Required Work Experience
    • 5 years of experience as an Agile/Kanban coach, coaching multiple teams
    • 7 years of experience implementing large Agile projects in varying size and complexity
    • Proven experience in organizational Agile transformation at a large scale enterprise
    • 5 years of experience with process analysis and driving Lean/Six Sigma transformation efforts that result in sustained, on-going process improvement and culture change
    • 5 years of facilitation experience
    • 5 years of experience with coaching and influencing teams
    • 7 years of project management experience
    • 7 years business operational experience
  1. Required Education
  • Bachelor’s Degree in business or related field
  1. Required Licenses
  1. Required Certifications
  • N/A

PREFERRED QUALIFICATIONS

  1. Preferred Work Experience
    • 7 years of experience as an Agile/Kanban coach, coaching multiple teams
    • 10 years of experience implementing large Agile projects in varying size and complexity
    • 7 years process management experience with a proven track record managing process improvement and teams
    • 7 years of experience in Lean/Six Sigma field 
  1. Preferred Education
    • N/A
  1. Preferred Licenses
    • N/A
  1. Preferred Certifications
    • Professional Facilitator certification such as MG Rush facilitation certification
    • Agile certification such as Agile Certified Practitioner, Kanban Coaching Professional, Kanban Management Professional
    • Lean certification
    • Lean Six Sigma Black Belt certification
    • Rapid Process Improvement Facilitator certification

 

REQUIRED COMPETENCIES

  1. Required Job Skills
    • Experience with Agile, Lean and Kanban practices, including planning, stand ups, story boards, backlogs, burndown charts/velocity metrics and retrospectives
    • Proven facilitator that can lead sessions and workshops driving commitments, accountability, and deliverables
    • Effective and efficient trainer that inspires students with a proven ability to teach new concepts to challenging audiences
    • Advanced planning, project management and program management skills; proven knowledge and experienced in project delivery
    • Proficiency in process improvement and business process design
    • Proficiency in pocessing mapping at both a high and detailed level
    • Proficiency in value stream mapping
    • Demonstrated exceptional critical thinking, strategic planning, and process management skills
    • Strong analytical skills.  Ability to conduct data analysis, process analysis, and root cause analysis
    • Intermediate proficiency in spreadsheet, database and word processing software
 

 

  1. Required Professional Competencies
    • Solid coaching techniques and mentoring skills; ability to inspire, motivate and train teams and individuals to pragmatically use new practices and techniques that deliver results
    • Open minded, creative, courageous to ask the tough questions
    • Excellent interpersonal skills. Must be articulate and able to communicate effectively with employees at all levels across the organization, from front-line worker to executives
    • Excellent communication skills in written and spoken form
    • Experienced in solving problems analytically, creatively and collaboratively; thinks about customer and employee needs when evaluating process and possible solutions
    • Lead with confidence – thought leaders who empower those around them
    • Excellent organizational and time management skills
    • Conceptual and tactical planning skills
    • A self-starter possessing a high degree of self-motivation
    • Ability to multi-task and manage multiple priorities, balancing individual work and group collaboration
    • Maintain confidentiality and privacy
  2. Required Leadership Experience and Competencies
    • Leadership and matrix management skills
    • Passionate about assisting teams to reach their full potential
    • Ability to motivate and empower associates at all levels and encourage innovation and risk taking.
    • Ability to engage relevant stakeholders across functions to mitigate team impediments and manage occasionally competing interests
    • Ability to work with others collaboratively in a constantly changing environment.
    • Advanced customer relationship management skills
    • Demonstrates political awareness and a proven track record of building effective working relationships with senior level business partners both internally and externally

 

PREFERRED COMPETENCIES

  1. Preferred Job Skills
    • Advanced facilitation skills
    • Strong data mining skills
    • Knowledge of statistical concepts and capabilities.
    • Proficiency in value stream mapping
    • Knowledge of healthcare industry
    • Advanced proficiency in spreadsheet, database and word processing software
  1. Preferred Professional Competencies
    • Thorough knowledge of the company’s needs, policies and culture
  1. Preferred Leadership Experience and Competencies
    • Ability to lead others in the same or higher levels to a valuable solution that may be novel or have no known set precedence in the customer experience or operational outsourcing areas 

 

 

 

Application Instructions

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