Job Description

Blue Cross Blue Shield of Arizona is a local, independent Blue Cross Blue Shield Association and a not-for-profit health insurance company headquartered in Phoenix. Founded in 1939, the company has more than 1,800 dedicated employees throughout its Phoenix, Tucson, Chandler and Flagstaff offices. Providing health insurance products, services and networks to more than 1 million Arizonans, Blue Cross Blue Shield of Arizona offers various health plans for individuals, families, and small and large businesses. Blue Cross Blue Shield of Arizona also offers Medicare supplement plans to individuals over age 65.

Blue Cross Blue Shield of Arizona helps to fulfill its mission of improving the quality of life of Arizonans by delivering a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.

Internal Use Only:

  • Level 1 Product Analyst  (grades 26-28)
  • Level 2 Sr. Product Analyst (grades 29-30)

Purpose of the job

  • Develops, implements and manages strategies to create new products and keep BCBSAZ’s existing products competitive in the marketplace while ensuring their profitability and compliance with state and federal regulation. Creates and delivers product information to internal and external stakeholders, and serves as subject matter expert for product-related questions.

Qualifications

REQUIRED QUALIFICATIONS

Required Work Experience
  • Level 1: 2 years of experience in business analysis, insurance, product development or related field
  • Level 2: 3 years of experience in business analysis, insurance, product development or related field
  • Level 3: 5 years of experience in business analysis, insurance, product development or related field

Required Education

  • Levels 1 and 2: High-School Diploma or GED in general field of study
  • Level 3: Bachelor’s Degree in Business, Healthcare, Marketing or related field
Required Licenses
  • N/A

Required Certifications

  • N/A
     
PREFERRED QUALIFICATIONS

Preferred  Work Experience
  • Level 1: 3 years of experience in product development or business analysis with an insurer
  • Level 2: 5 years of experience in product development or business analysis with an insurer
  • Level 3: 8 years of experience in product development or business analysis with an insurer
Preferred Education
  • All Levels: Bachelor’s Degree or above in Business or related field
Preferred Licenses
  • N/A
Preferred Certifications
  • N/A

ESSENTIAL job functions AND RESPONSIBILITIES


LEVEL 1 - Product Analyst

  • Create product materials for internal and external distribution, including marketing materials, Summaries of Benefits and Coverage, and benefit changes sheets
  • Develop product web content, identifying where change are needed or opportunities are available, working with content control areas to prioritize and implement changes within necessary timelines
  • Coordinate translation and 508 compliance processes for product documents. Maintain and monitor budget.
  • Coordinate legal review, accreditation and health literacy processes for all product materials
  • Conduct quality assurance process for materials, filings, and other internal and customer-facing product information. Ensure that all information created and distributed by the Product Development team is accurate and complete.
  • Manage team resource shared site, uploading all product documents and ensuring all available documentation is up-to-date and accurate
  • Document all critical business processes as part of Standard Operating Procedures
  • Monitor competitive intelligence data sources, compiling all key information and sharing critical information with stakeholders
  • Assist in the coordination and testing of key projects

LEVEL 2 - Senior Product Analyst

  • Manage product launches and key initiatives, identifying necessary operational and system requirements necessary for successful implementation
  • Lead the process to complete all required state and federal product filings, ensuring all filings are submitted on time and are accurate
  • Monitor legislative and regulatory environment, including proposed and enacted legislation and regulations. Identify components that may impact the product line, and compile key insights for review by management
  • Create all product templates and documentation that will serve as the "source of truth" for product information in the organization, and will be used to create all necessary product materials
  • Understand state and federal regulations, legislation and guidance, ensuring all product materials are compliant with all defined parameters
  • Drive business intelligence through the development of external and internal data sources to understand and extract shifts and trends in the competitive, health care delivery, distribution channel, consumer, and employer landscapes
  • Track, compile and analyze enrollment, revenue and gain of new and existing products to monitor performance and extract key insights
  • Serve as product subject matter expert for internal stakeholders. Create and deliver training sessions and materials for new products, processes, renewals and changes.
  • Create compelling presentations, memos and white papers to put forward proposals and educate the organization
  • Manage product mailings as required
     

LEVEL 3 -Product Manager

  • Develop multi-year strategies, priorities and roadmap by line of business
  • Serve as product advocate, creating and presenting promotional messaging and education to internal and external stakeholders
  • Develop, optimize and manage product portfolios. Responsible for the product life cycle and making recommendations for growth and retention.
  • Drive and bring to market complex and critical initiatives with minimal oversight
  • Own and champion product ideation, including generating, developing, curating and promoting new ideas. Develop proposals for management approval.
  • Create and implement successful product launch strategies in collaboration with Sales, Marketing, Actuarial and others
  • Maintain top-level knowledge of competitive, health care delivery, distribution channel, consumer, and employer landscapes, identifying market opportunities and competitive gaps

ALL LEVELS

  • Each progressive level includes the ability to perform the essential functions of any lower levels and mentor employees in those levels.
  • The position requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements.
  • Perform all other duties as assigned.

competencies

REQUIRED COMPETENCIES

Required Job Skills

  • Advanced problem-solving and investigative skills
  • Strong research and organizational skills
  • Process development skills
  • Levels 2-3: Strong and effective written, verbal and presentation skills with the ability to collaborate with team members and business stakeholders at all levels of the organization
  • Advanced Microsoft Office skills
    • All levels: Strong proficiency with Word and Excel
    • Levels 2-3:
      • Advanced Excel skills
      • Strong proficiency with PowerPoint
    • Level 3:
      • Experience in managing deliverables using Project

Required Professional Competencies

  • All Levels:
    • Ability to analyze and interpret data
    • Ability to work extended hours as business demands
    • Strong organizational and time management skills
    • Strong listening skills
    • Ability to work quickly and accurately
    • Ability to manage multiple, simultaneous responsibilities
    • Works well with others; able to collaborate and work with diverse and challenging stakeholders
    • Ability to communicate clearly, proactively communicating constraints, challenges, and needs to management
  • Levels 2-3:
    • Proven history of taking ideas, projects, or programs from inception to successful execution
    • Facilitation skills for groups or meetings
    • Ability to cultivate and maintain productive working relationships with internal and external business partners
    • Ability to communicate orally and in writing in a clear and straightforward manner
    • Ability to make decisions and solve problems while working under pressure
    • Ability to work at a high level with minimal supervision
  • Level 3:
    • Excellent professional and interpersonal skills, including the ability to interface with senior/executive level management
    • Excellent presentation skills
    • Demonstrated skills in managing complex projects
    • Ability to work at a high level without supervision

Required Leadership Experience and Competencies

  • Translate daily work into overall company goals and objectives
  • Level 3:
    • Ability to make decisions in a timely manner, sometimes with incomplete information and under tight deadlines
    • Ability to lead cross-functional teams, and influence key stakeholders to accomplish key objectives

PREFERRED COMPETENCIES

Preferred Job Skills

  • Knowledge of the insurance or healthcare industry
  • Familiarity with product design processes and strategies, sales distribution, and healthcare delivery

Preferred Professional Competencies

  • Demonstrated creative thinking skills
  • Strong self-direction and motivation
  • Ability to set and achieve goals
  • Ability to prioritize among multiple tasks and deliverables
  • Levels 2-3:
    • Decisiveness
    • Strong planning skills
  • Level 3:
    • Ability to show vision
    • Strong strategic skills

Preferred Leadership Experience and Competencies

  • Level 2:
    • Ability to make decisions in a timely manner, sometimes with incomplete information and under tight deadlines
    • Ability to lead cross-functional teams, and influence key stakeholders to accomplish key objectives
  • Level 3:
    • Ability to work effectively as a change agent across organizational boundaries
    • Strong negotiation skills
    • Demonstrated political awareness

Our Commitment

BCBSAZ does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.

Thank You

Thank you for your interest in Blue Cross Blue Shield of Arizona.  For more information on our company, see azblue.com.  If interested in this position, please apply.


Imagine doing life-changing work and helping more than one million Arizonans live healthier and longer lives. That’s the kind of satisfaction you’ll find when you work here. Our exceptional teams in Phoenix, Tucson, Chandler, and Flagstaff have been transforming healthcare for more than 80 years. Explore what's possible with a career at Blue Cross® BlueShield® of Arizona



Posted 30+ Days Ago

Full time

R767

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online