Job Description

Blue Cross Blue Shield of Arizona is a local, independent Blue Cross Blue Shield Association and a not-for-profit health insurance company headquartered in Phoenix. Founded in 1939, the company has more than 1,800 dedicated employees throughout its Phoenix, Tucson, Chandler and Flagstaff offices. Providing health insurance products, services and networks to more than 1 million Arizonans, Blue Cross Blue Shield of Arizona offers various health plans for individuals, families, and small and large businesses. Blue Cross Blue Shield of Arizona also offers Medicare supplement plans to individuals over age 65.

Blue Cross Blue Shield of Arizona helps to fulfill its mission of improving the quality of life of Arizonans by delivering a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.

  • Provide support for large group wellness programs and community events
  • Explain to customers (groups, members, brokers and providers) and vendors a variety of high level information concerning the organization’s services, including but not limited to BCBSAZ programs and services.
  • Consult and coordinate with various internal departments, groups, brokers, providers, vendors, businesses and government agencies to obtain information to meet departmental projects and goals.
  • Document and record information regarding inquiries, correspondences and projects by updating files and systems. 
  • Demonstrate and maintain current working knowledge of the required BCBSAZ systems, procedures, forms and manuals.
  • Coordinate dissemination of information regarding BCBSAZ health  management program services to employer groups, members, brokers, vendors, consultants, providers, community and other organizations through a variety of mechanisms and venues (BAFOs, benchmarks reporting, etc.)

BCBSAZ does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.

Skills / Requirements

  1. Required Work Experience
  • College-level coursework related to nutrition, physical education, business, or other related field.
  1. Required Education
  • High-School Diploma or GED in general field of study
  1. Required Licenses
  1. Required Certifications
  1. Required Job Skills
    • Intermediate PC proficiency
    • Intermediate skill in word processing, spreadsheet, and database software
    • Intermediate skill in use of office equipment including copier, fax machine, scanner, and telephones
  • Able to lift 25 pounds
  1. Required Professional Competencies
    • Maintain confidentiality and privacy
    • Analytical knowledge to provide high level reporting and outcomes to employer groups.
    • Ability to research and make decisions based on available information to complete activities.
    • General knowledge of wellness programming
    • Strong organizational skills and ability to work with multiple priorities with successful outcomes
    • Strong problem solving skills with sound judgment
    • Build and maintain effective working relationships with employer groups, brokers, vendors, health care providers, members and coworkers
    • Utilize interpersonal and active listening skills to achieve customer satisfaction and departmental communication standards
    • Strong written and verbal communication and presentation skills
    • Act with diplomacy and sensitivity
    • Interpret policies, programs and guidelines         
    • Demonstrated project management skills
    • Strong presentation and/or media skills
  1. Required Leadership Experience and Competencies
  • Ability to build strong relationship with groups in a changing environment 


Application Instructions

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