Job Description

Awarded the Best Place to Work 2021, Blue Cross Blue Shield of Arizona helps to fulfill its mission of improving the quality of life of Arizonans by delivering a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.


The intern will provide triage reviews for new/updated documents, help with the documentation of processes, work on data reporting/pivot tables, create Kanban cards for the team and other tasks that will assist in process efficiency.


1. Required Work Experience

· Microsoft Excel skills

2. Required Education

· High School Diploma

3. Required Licenses

· N/A

4. Required Certifications

· N/A


1. Preferred Work Experience

· Healthcare industry experience preferred

2. Preferred Education

· Business, English, or Communications studies

3. Preferred Licenses

· N/A

4. Preferred Certifications

· Business Writing certificate


· Collaborate with various technical leads, business stakeholders, vendors, and subject matter experts to gather the knowledge needed to create required technical documentation

· Collaborate with Operational Effectiveness Analyst to develop and/or redesign processes and procedures to support the Commercial and Blue Card Operations Department

· Develop and coordinate activities required to design and administer SharePoint, Yammer, and other documentation venues

· Conceptualize content, gather ancillary data, key messages, positioning and articulate in a single tone and consistent tense

· Understand technology and system applications for which documentation is being prepared

· Collaborate with Business Process Writers to define and document required changes to resolve gaps within the processing systems

· Follow set processes on formatting standards and turnaround times when developing, updating, or maintaining documentation

· Solicit input from end users to ensure all documentation aligns with predefined voice and tone requirements

· Identify, analyze, organize, prioritize, and logically present the complex information needs of stakeholders across multiple projects, functions, and sources

· Write, edit and proofread materials ensuring quality and consistency with appropriate level of details that are easily understood and readily usable for training courses

· Scope, track and manage documentation process to ensure that quality documentation is delivered timely

· Match documentation drafts to original specifications of requirements

· Collaborate with Operational Effectiveness Analyst to assist in creating documentation based on trends, operation issues and/or system implementations

· The position requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements

· Perform all other duties as assigned


1. Required Job Skills

· Intermediate written and communication skills

· Experienced in translating complex concepts into well-structured narratives

· Experienced in word processing, spreadsheet, and reporting software

· Experience administering SharePoint sites

· Capable of creating and editing documents quickly and efficiently

· Able to learn and navigate document control systems to facilitate document routing and approval

· Can effectively proofread documents prepared by self and others to ensure content and formatting accuracy

· Able to write clearly and concisely with strong English background with excellent grammar, good writing skills

and knowledge of sentence structure

· Effective active listening skills

· Strong ability to translate verbal guidance and process flow diagrams into precise operating instructions

2. Required Professional Competencies

· Establish and maintain working relationships in a collaborative team environment

· Strong customer service skills

· Ability to adapt to shifting priorities, change, stress and to find appropriate balance between needs of the organization, others and self

3. Required Leadership Experience and Competencies

· N/A


1. Preferred Job Skills

· Intermediate knowledge of insurance industry

· Intermediate understanding of medical terminology

· Advanced in administering SharePoint sites

2. Preferred Professional Competencies

· Present information effectively, both verbal and written and conduct/manage meetings

· Participate in the development of education/training materials

3. Preferred Leadership Experience and Competencies

· N/A

Our Commitment

BCBSAZ does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.

Thank you for your interest in Blue Cross Blue Shield of Arizona.  For more information on our company, see  If interested in this position, please apply.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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